Betway는 나에게 지불하지 않았습니다

Since November 25, I have been waiting for a solution to be resolved from a withdrawal I made and it is the date that I do not receive a response.

Desde el 25 de noviembre estoy esperando me resuelvan de un retiro que hice y es la fecha que no recibo respuesta.

Hello, do you have any idea what might go wrong? What was the withdrawal method, please? Has your account been fully verified?