네텔러 전자지갑 (2 페이지)

Last chance for them to resolve the issue, then I'll pass the complaint.

If it doesn't work, I'll have to talk to my lawyer.

Última chance para eles resolverem o problema, depois passarei a queixa.

Se não resultar, terei de falar com o meu advogado

I guess that the mystery is solved 😀

Neteller applies fees to international transfers - which is quite normal, those fees match the fees that can be found in the Neteller's conditions, still, Neteller has no clue where these fees go because the intermediate bank changes based on the regions - guessing now.

Well, it's the same with my bank, when I make an international transaction the fee is charged, BUT I immediately get a notification explaining the amount.

It is not resolved.

Where does this written or recorded fee come from?! I also make international transfers with the bank and what I am charged is written and the person receives exactly the money I send.

Nothing disappears.

Não está resolvido não.

Onde vem essa taxa escrita ou regitrada?! Eu também faço transferência internacionais com o banco e o que me é cobrado vem escrito e a pessoa recebe exatamente o dinheiro que eu mando.

Não desaparece nada.

Money cannot disappear in a transfer, everything has to be registered.

Não pode desaparecer dinheiro numa transferência tudo tem que estar registrado.

I agree, that's why I would like to see the fee charged list, in your case - provided by Neteller. 🤔

it's here 10fr

está aqui 10fr

So, what is the point at the moment? 🙂

My bank charges me the fee after the transfer is done - it's called "transaction costs in another currency"

I guess this is the same.

I have news from netteler.

The case has been transferred to netteler's complaints department, they will investigate the case.

Answering you, the point is that after I pay that 10fr fee

There are other 10fr that disappear without a trace ie 140fr - 10fr = 130fr

What comes to my account is 120fr

That's the case that no one can explain

Tenho novidades da netteler.

O caso foi transferido ao departamento de queixas da netteler, eles vão investigar o caso.

Respondendo a si, o ponto é que depois de eu pagar essa taxa de 10fr

Tem outros 10fr que desaparecem sem rastro ou seja 140fr - 10fr = 130fr

O que chega a minha conta são 120fr

É esse o caso que ninguém sabe explicar

Hello,

fingers crossed! My guess goes for the "transaction costs in another currency" still I'm quite convinced that the procedure is not well set and should be well explained.

We will see

Vamos ver

I'll be here waiting for any progress.

OK thank you

Ok obrigado

Hello

I have news from netteler

We're back to the same.

They accuse 1 intermediary bank on the part of my bank.

Now I will have to ask my bank for an official statement to prove that there is no intermediary bank.

I asked them to send me proof of payment from netteler but they haven't replied until now, because the transfer value would be proven

Olá

Tenho novidades da netteler

Voltamos ao mesmo.

Acusam 1 banco intermediário da parte do meu banco.

Agora vou ter que pedir uma declaração oficial ao meu banco para poder provar que não tem banco intermediário.

Eu pedi para eles me mandarem um comprovativo de pagamento da netteler mas não responderam até agora, porque ficaria provado o valor da transferência

Hello,

I thought you already asked your bank earlier. Anyway, this explanation is almost the same as I mentioned before - not sure where this is going to lead, so let me know.

OK thanks for your attention

Ok obrigado pela sua atenção

Hello there,

how do you do? Has the communication with both parties escalated to any result? 🙂

Hello

Not yet

I haven't had time to contact my bank yet

Ola

Ainda não

Ainda não tive tempo para entrar em contacto com o meu banco

Hello

I received an email today about my complaint with netteler.

Then they informed me that they had not yet managed to complete the investigation and that by December 15th they would give me news.

They say they are doing their best and as quickly as possible.

For me they still want to buy time and find a good excuse to give.

In the end, I can only wait

Olá

Recebi hoje um email sobre a minha reclamação na netteler.

Então informaram me que ainda não conseguiram concluir a investigação e que até 15 de Dezembro me vão dar novidades.

Dizem que estão a fazer o melhor e o mais rápido possível.

Para mim eles continuam a querer ganhar tempo e encontrar uma boa desculpa para dar.

Enfim da minha parte só me resta esperar

Hello,

I agree that till some final statement is made, you can only wait. 🙁