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I think the withdrawal times, as well as the verification requirements, are ridiculously long compared to the deposits we make. To deposit funds, they don't ask for anything at all, just that you have money in the account. We can deposit using a neighbor's card without any problem, but requesting a withdrawal is agonizing. Most people give up on receiving their funds because of the waiting time. What do we think of these guys?

Creo que los tiempos de retiro al igual que las demandas de verificación son ridículamente altas en comparación a los ingresos en cuenta que hacemos, para ingresar no te piden absolutamente nada solo que tengas dinero en la cuenta, lo mismo podemos ingresar desde la tarjeta de un vecino que no ahí problema pero al pedir un retiro es una agonía, la mayor parte de personas desisten de recibir sus fondos por el tiempo de espera. Que opinamos de estos amigos ?

Hi, I think that in some cases, both of these processes are unnecessarily lengthy.

In any case, sometimes casinos do this on purpose, other times it is justified. If verification is performed, the player cannot withdraw money. It is then up to the casino when to start it and whether to request all documents at once or step by step. 

When it comes to withdrawals, it mostly depends on the payment method, verification, whether the casino uses a third-party payment provider, or whether you are playing with a bonus, for example, and it is necessary to check the gameplay and so on. 

However, it is always important to remember that you need to be patient. I have seen many players who can hardly wait even a day.

So what is a long wait for you? 

For me, a long wait means that making a deposit takes only 15 or 20 seconds, but for it to be accepted, or let's say approved, it takes at least 3 days, assuming those are business days. If you happen to win on a Friday night, imagine the number of days you'll have to wait for your winnings. It's unsustainable for any player; the frustration outweighs the profits, especially in my case, since I consider myself a gambling addict. Luckily, I have the means to play whenever I want, but the withdrawal system infuriates me, and I find it unfair. If it were up to me, I'd stop all the players in protest against the injustice of withdrawals.

Para mí una larga espera es que para hacer depósito es suficiente 15 o 20 segundos y para que sea aceptado o vamos a decir aprobado es necesario mínimo 3 días suponiendo que esos días sean hábiles, si te cuadra tener ganancias un viernes a la noche imaginese la cantidad de días que se viene por delante esperando por tus beneficios, es insostenible para cualquier jugar la frustración pesa más que los beneficios, sobretodo en mi caso que me considero un adicto al juego, por suerte tengo los medios de poder jugar cuando me plazca pero me revienta y lo veo injusto el tema de los retiros, si por mi fuera detendría todos los jugadores en plan protesta por la injusticia de los retiros.

I think they should approve or at least remove the cancellation system within a maximum of 24 hours; otherwise, it's very easy for someone to hit a rough patch and decide to take the easiest option, which is canceling withdrawals. There are few fools left these days, and some casinos automatically offer to cancel withdrawals as soon as your balance drops. I'd call that shady tactics on the part of almost all, if not all, casinos.

Creo que se deberían de aprobar o como mínimo sacar del sistema de cancelación en un máximo de 24 horas, sino es muy fácil que una persona pase una mala racha y decida irse a lo más fácil que es cancelar los retiros, quedan pocos tontos a estas alturas de la vida y ahí casinos que según baja tu saldo te proponen automáticamente cancelar los retiros, a eso le llamaría tácticas poco claras de parte de casi todos o todos los casinos

It's probably not the best thing, but canceling withdrawals is also common in casinos. I'm not entirely sure if there are any casinos where this doesn't work. Maybe there are some where they send the money right away, so you don't even have time to cancel the withdrawal. But that's how it works today. If a player has the urge to keep playing and cancel the withdrawal, then I would also look for a problem in the fact that, as you mentioned, they may be addicted and should therefore seek help and stop playing at casinos. Because one time it may be a canceled withdrawal, another time it may be something else that players who are in a similar situation will find. 

Casinos are also at fault, that's for sure, but the fact that you get your deposit right away is often because the casino may not actually have your funds in their account yet, but basically we can say that they "lend" them to the player with the understanding that they will receive the deposit later. That's why players can play so quickly. If you deposit somewhere, you probably don't want to wait 5 days for your money to arrive. I understand that players don't want to wait long for withdrawals, but this is often conditional. Fair and honest casinos pay out as quickly as they can once they have verified the player. However, this depends on several factors, as I have described, so it is not always the simplest thing. 

What's simple in this life? Of course, the simple thing is to get paid and, if possible, not pay. That's how one gets rich and the poor get poorer. Think about it, and you'll reach the same conclusion.

que Es sencillo en esta vida? Claro lo sencillo es cobrar y si es posible no pagar, así es como uno se hace rico y el pobre más pobre, piénselo verá que llega a la misma conclusión

After your response, I wonder if you truly believe that a healthy person without a gambling addiction would risk their money in casinos they don't know, casinos licensed in countries with unclear laws or that are tax havens? Or do you believe that 95% of the people here have some kind of gambling problem? Whether acknowledged or not, I'm sure they do; the only difference is that I acknowledge it. Could you give me your honest opinion?

Me pregunto después de su respuesta que si usted realmente cree que una persona sana sin tener adicción al juego arriesgaría su capital en casinos que no conocen y que tienen licencia en países que ni siquiera tienen leyes claras o son países donde son paraísos fiscales? O cree usted que el 95% de las personas que andan por aquí tienen algún tipo de problema con el juego? Reconocido o no reconocido estoy seguro que si, la única diferencia es que yo lo reconozco, podría usted darme su opinión sincera?

Hello, I hope you don't mind me joining in because I have been asking myself similar questions, and we have talked about that many times in the past with our Head of Safer Gambling Team, Šimon.

In my opinion the official numbers are very far from the reality. Playing in casinos makes literally no sense logically or economically. I now view gambling more as a "way of living" than a mere pastime.

In my opinion, far too many players are pretending to be fine, knowingly or unknowingly, and continue to view gambling as a fun pastime. I see it as an escape, a fleeting sense of freedom of choice.

In any case, what I have been witnessing for the last few years is a changed mindset of the problem gamblers. It is not uncommon that an addicted player is very ready to repeat that he is addicted but considers the whole world responsible for his state, accusing casinos of almost anything believable and seeking ways to refund money, because that means if I can get the money lost back, then things are ok, and no harm is done.

This is a toxic yet very popular mindset, if you ask me. When I started this job, I often encountered devastated people who were aware of their conditions and desperately sought relief and support. Nowadays it is about using the problem as a shield to avoid personal responsibility towards ourselves.

I'm not judging; this opinion was also shared with me by our external support worker, who has struggled with addiction for many years.

From my perspective, if I have to ask the casino for self-exclusion due to gambling addiction, I should consider myself a gambler and accept the fact that any other choice to deposit in a casino is mine. I should be honest and clear with myself. That, however, does not work when gambling serves as an escape or compensation. I reckon. Looking around the forum every day still makes me think that the operators are covering the people's desire for playing.

Don't make me wrong here, please.

I've also met people who play on a regular basis with a set budget; they are aware that they are prone to binge gaming, and they do not consider gambling "fun." They are also very angry after losing or happy when the luck turns in their favor.

As long as you can manage, it is your call. Same with smoking, drugs, and alcohol, I'd say.