888starz 보너스에 대한 질문

Could someone please help as I may have misunderstood this bonus.

I redeem the code GURU50 and got the free no deposit bonus after I verified my email and phone and filled out my personal info.

When I went to play it there was zero balance so I went to live chat.

The chat is below and I just wanted to check is it correct that I have to use my own funds to play the no deposit bonus?

I redeemed a code that says it is for slots but can you tell me what ones please as I have loaded a few and the funds do not show but I did activate them in my bonus section. Code is GURU50

23:13

Hello. Hold on, please.

23:20

You used a promo code that gives you free bonus funds.

But the thing is that to be able to receive the winnings you need to roll over this amount using your own funds.

Please proceed to the "Bonuses and gifts" section. You can find the amount that needs to be wagered there.

23:28

However, if you make a deposit in the amount of at least 1 EUR, you will receive a "First Deposit" bonus. This bonus is automatically credited to customers’ accounts once the first deposit has been made, provided that the account details have been completed in full.

The bonus amount of the First Deposit bonus must be rolled over 5 times in accumulator bets. Each accumulator bet must contain 3 events or more. At least 3 events within the accumulator must have odds of 1.40 or higher. To redeem the bonus, you can select the bonus account in your personal profile.

23:28

You have to wager 1500 using your own funds to receive your bonus on your main account.

23:29

Sorry I am a little confused. It is a no deposit bonus but I have to deposit to use it?

23:31

The email says €50 NO DEPOSIT BONUS

23:32

This bonus has a wagering requirement. You have to wager the bonus using your own funds to receive the funds on your main balance.

Wow! If I understand it correctly, then the bonus is bad and in fact, it's not a no deposit bonus, but a deposit bonus, since you can't do anything with the bonus until you wager your own funds.

The information mentioned in our website shows the 30x wagering requirement, which is a normal and standard rule. It should simply mean that once you receive the €50 bonus, you should wager it 30x (that means 1500 in total) and if you manage to complete the wagering, then you can cashout up to €50. Just notice that it still doesn't mention any deposit from your side.

I'll try to investigate it and find out which information is correct and then I'll let you know.

Thank you.

Although I was not told I have to deposit I was told I have to use my own funds which is the same thing surely?

So confusing but at least I know it isnt just me lol

I mean, if you have to use "your own funds" to complete the wagering requirement, then you need to deposit the funds first I guess.

I just want to let you know that we received e-mails from a few players from different countries and they were told basically the same by the customer support. It really seems that the casino gave us wrong information about the bonus, but we're still waiting for their reply.

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Hi, could you please write it in a more normal way because I don't understand it very well. 

But I'll try to give at least a wild guess. Do you have money in your casino account that you want to withdraw and you have a problem ? 

I'll wait for the answer.