나는 게임에 중독되어 있어요

I play 24 hours a day and you do?

Jogo 24 hrs e vcs joga??

If you need any help, please don't hesitate to ask for it.

It makes us sad to see this happening to our users.

Well, I need at least 4 hours to sleep and a little to eat, so I play less.

Ну мне как минимум нужно часа 4 на сон и немного на еду так что я играю меньше.

If this bothers you, then you should definitely take a break. Just enjoy the game, sleep is essential. It's good you're here, good luck

start learning to control your emotions and thoughts, you will be able to enjoy the game more and especially it will not harm your life and time. Good Luck mates

I think this is quite difficult in someone's case. I guess if the player can't handle it, then I would seek professional help. It's not fun to find yourself in this situation and I wish everyone who is in it to get out of it as soon as possible. 

When a person plays 24/7 I don't think he gets any pleasure.

Когда человек играет 24/7 я не думаю что он получает удовольствие.

That must be really exhausting, I would say.

I'm honestly curious why you formulate your response in this way and not point the player towards the vast amount of Responsible Gambling content you have on your site?

For example

https://casino.guru/responsible-gambling

or in this case (which IMHO is clearly a cry for help, they literally say they're addicted)

https://casino.guru/problem-gambling-help-centers

Or at least point out that there's links about finding help at the top of this page?

Whenever someone asks for help, we are always here, but thank you anyway. We appreciate it.

so, when do you have time to do something else? do you work? Or have a family Dear? lets makes this games only for fun 🙂

Instead of a thank you for asking a question, I'd rather have an answer. 😉

So please allow me to ask the question again: someone was/is clearly asking for help here, why did you respond without any 'help'?

Greetings. Your admirable commitment astounds me; however, your presumptions disappoint me greatly.

We do our best to help if we believe someone is in dire need; if not, we simply do not see the need, so we ask. This is just a forum.

"I play 24 hours a day and you do?" is not as uncommon as you might think, so in my opinion, it was pretty far to cry for help in any case.

At the very least, please be objective. For example, I consider your "concern" to be more of a trolling. Is that convenient? I guess it is not.

I suggest we move on.

Trolling? I'm asking honest questions and making real practical suggestions based on years of experience in the iGaming industry. I'm just trying to help you make your service better.

The title of this post: "I'm addicted to this game." And they speak of playing 24 hours in a day. It is literally impossible to play more. How can you say this is not uncommon nor a cry for help?

I've worked at one of the largest online operators worldwide, a post or comment like this would lead to immediate and permanent account closure - even if it was 'just a joke'.

PS, my apologies for accusing you of being a bot, I've edited that out.

Hi there,

Oh, I see now. It seems you have mistaken us with casino live chat support.

As a professional, I assume you would concur that, however, we can review the other posts this player has made thus far; given the history, it would be unjust to place undue pressure on this player. Based on my experiences, the thread's name does not mean only addicted participants are involved.

Have you noticed this player complaining about a lack of services?

No. Instead in other threads, he normally continues to post his ideas.

Has he responded to our offer? No.

Although it is admirable that someone with your work history is concerned, please remember that this is not a casino. Aside from the fact that this forum is not "inspected 24/7," players can discuss money loss in this free forum. Unlike casinos, we are unable to take immediate action to prevent potential harm, but if we see someone in dire need, we consult with Šimon - our Responsible Gambling Lead 👈.

You are correct though; if any player says the casino supports this, immediate action is needed to avoid further losing. I hope the difference is now obvious.

The player is clearly not in dire need if he does not answer a straightforward question, particularly if he continues to discuss a general topic in other threads the next day. Kindly note this is not even live chat, thus the Romi's response did come later...🤷‍♂️

Although I appreciate your effort, I advise you to ask the palyer first the next time and keep in mind that we are not in a casino where there is an immediate risk of losing money. If any player asks for help, he will receive it once we get back to his posts.

Do you please understand the difference? It makes little sense to close a player's forum account because it is not a casino account at all. Actually, there are benefits for such a player to keep the account open so he can talk about possible hard times with others, seek help, or be taken care of. Not to mention being so quick in assumption will more likely result in very engry forum members.