Gama Casino - 플레이어가 반복적으로 출금 취소를 경험하고 있습니다.

Hello, my account is verified and I requested a withdrawal of 1300 EUR, but they cancelled it and asked me to redo the withdrawal 6 times just today. They keep going back and forth blaming technical errors. It feels like they do not want to pay my money.

Hej mitt konto är verifierad jag begärde ett uttag på 1300 eur vilket dom avbröt och bad mig göra om uttaget 6 gånger bara idag så håller dom på fram och tillbaka och skyller på teknisk fel det verkar som om dom inte vill betala mina pengar

Dear maroundarowiche78,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals from this casino before?

Have you tried using a different withdrawal method?

Do I understand correctly that you have been in contact with customer support regarding the problem? What was their recommendation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

First they said that my card cannot be used to withdraw money, now they are blaming their game provider who will pay out my money?

Först sa dom att mitt kort inte går att ta ut pengar på , nu skyller dom på deras spelleverantör som ska betala ut mina pengar ?

Now i have try 4 diffrent withdraw options and they still cancel them and telling me Please wait for the application to be processed.

Unfortunately, due to technical work, cancellations for technical reasons are possible.

We apologise for this situation.

Regards, Gama Casino team.

It seems that they don't want to pay out my profit, that's why they keep going, so it's impossible that 4 different withdrawal methods don't work as one of them is, among other things, bitcoin and all the documents for these withdrawals are approved

Det verkar som dom inte vill betala ut min vinst därför håller dom på så det är omöjligt att 4 olika uttagmetoder inte fungerar som en av dom är bla bitcoin och alla dokument för dessa uttag är godkända

Hello, after I said that I have complained to you, they sent my money via bitcoin now and the problem is solved, I chose to close my account with them and never play there again...

Hej efter jag sa att jag har klagat hos er har dom skickat mina pengar via bitcoin nu och problemet är löst , jag valde att stänga mitt konto hos dem och aldrig mer spela där...

Dear maroundarowiche78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru