Heats Casino - 자체 제외에도 불구하고 플레이어의 계정은 계속 열려 있습니다.

Hi I have used their self excluded tool as the my they pride themselves on being a responsible gambling casino, I have used the self exclude" forever " option 4 times now, I have a serious gambling addiction and I was able to log on and spent over £2000 Thur have zero empathy towards problematic gambling in fact even offered me a welcome back bonus of 60% up to £100 an absolutely vile casino. They will not close and keep closed my account down. Please help.

Dear rickidoyle7,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, could you please clarify the following?

• Did you use the self-exclusion option in your casino profile to permanently exclude your account?
• Do you have any evidence confirming that you selected permanent self-exclusion?
• After activating self-exclusion, did you have to manually reactivate your account, or were you able to log in without any issues as if it had never been blocked?
• Have you attempted to request self-exclusion via email as well?
• Have you completed the full KYC verification process?

I hope we can assist you in resolving this matter quickly. Thank you in advance for your response.

Best regards,

Veronika

Hi there thanks for taking on my case ,

1, yes I used the forever option ( permanent) and was still able to access my account after a brief encounter with live chat.

2, i wrote them a email after saying rude chat and calling themselves a scam and to pay attention to their responsible gambling policy.

And they let me back in right away.

3, I was blocked on the website but it would read contact support. I did and was allowed back to login remember I've hit FOREVER option.

4, yes I've written several emails and spoken on live chat, there was a. Occasion I had to answer gambling questions and say I've not got issues with gambling but clearly I have. They granted me access to my account.

5, I am fully verified and have withdrawn a couple of times.

I really want my account blocked for life am reaching out as I need help, I'll babe no money left with this low RTP losing streak.

Hello here is some is evidence to prove my complaint and review!

They do not adhere to their policies of self exclude forever option

It's so pathetic that they worry only about reputation than problem gamblers.. shame on them!!

Thank you for the screenshots and your response. Do you have any evidence showing that you requested to be permanently self-excluded? Have you ever informed the casino that you're suffering from gambling addiction?

Hi no cause it's old chat, by the way I log in to try gather evidence, the rats have only went and reopened my account and removed my limits so I can't self exclude my self ( not that it works anyway) .

So it looks like that actually know I have a gambling problem and embrace it.

Absolutely scum bags!!