IceCasino - 게임 결함으로 인해 플레이어의 상금이 압수되었습니다.

Hello,

I accumulated over 18000 PLN of real money after a few hours of playing Texas Hold'em Bonus in the IceCasino. But after logging in a few days later, I discovered that the money had disappeared. Upon contacting the casino, they told me that there was a glitch in the game and took my money. I tried to clarify the matter but they kept fobbing me off, saying that the glitch was in the game. I have screenshots of my correspondence with the casino and of the winning.

I would appreciate your help in resolving this issue.

Regards,

Witam

W kasynie IceCasino w grze Texas Hold’em Bonus po kilku godzinach gry uzbierało mi się ponad 18000 zł realnych pieniędzy. Po zalogowaniu nie na konto po kilku dniach okazało się że pieniądze zniknęły. Po kontakcie z kasynem okazało się że gra zawierała błąd dlatego zabrali moje pieniądze. Próbowałem wyjaśnić sprawę ale ciągle mnie zbywali pisząc że gra zawierała błąd. Posiadam screeny z korespondencji z kasynem i z wygranej

proszę o pomoc w wyjaśnieniu problemu

Pozdrawiam

Dear przemo8500,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with IceCasino. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to nikolas.b@casino.guru?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards

Nick

Hello. I have screenshots of the winnings and will happily share them so everyone can see how we got robbed. There are no problems when depositing funds, but withdrawing funds is difficult. Many thanks to the Guru team for their help. Greetings

Hallo. Ich habe Screenshots der Gewinne und werde sie gerne teilen, damit jeder sehen kann, wie wir ausgeraubt wurden. Beim Einzahlen von Geldern gibt es keine Probleme, aber das Abheben von Geldern ist schwierig. Vielen Dank an das Guru-Team für seine Hilfe. Grüße

Hello. Transaction history from game 01/26/2024 to 01/27/2024 has been deleted from my account.

Hallo. Der Transaktionsverlauf vom Spiel 26.01.2024 bis 27.01.2024 wurde aus meinem Konto gelöscht.

Dear przemo8500

Would it be possible to forward your full betting history to nikolas.b@casino.guru?

Dear przemo8500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.