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They blocked my account and I don't understand why

me bloquearon la cuenta y no entiendo por que

Dear nelsondeleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please explain what explanation did the casino give when they blocked your account? Was there any casino balance on your account prior to account blocking? Was your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello casino guru! There was no balance but I used the casino once, I deposited by star and I went out there too, I bet 2 times what I deposited, as the page requires and then I left, because I was at a loss, it's more between with 96000 and I left with 86000, and they accuse me of fraudulent and several other things as can be seen in the photos,

I must say that I had no balance in the account, I received the withdrawal of money and when I went to enter again it appeared blocked,

but I go to casino guru, to find out what happened and why they block me without any sense,

If you need more information I remain at your disposal, thank you very much

Hola casino guru! no habia saldo pero use el casino una vez sola, deposite por astro y sali por ahi tambien, aposte 2 veces lo depositado, como exige la pagina y luego sali , por estaba en perdida, es mas mas entre con 96000 y sali con 86000, y me acusan de fraudulento y varias cosas mas como se aprecia en las fotos,

debo decir que no tenia saldo en la cuenta, me llego el retiro de dinero y cuando fui a entrar nuevamente aparecia bloqueado,

pero acudo a casino guru , para saber que paso y por que me bloquean sin sentido alguno,

si necesitan mas datos quedo a disposicion, muchas gracias

there is a problem, that they do not answer? I stay tuned, thanks

hay algun problema , que no contestan? quedo atento, gracias

I apologize for not being able to reply sooner, nelsondeleon.

Please note that if no balance was withheld or confiscated by the casino, we accept the situation the casino can decide to close your account for any reason.

Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear nelsondeleon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.