IceCasino - 플레이어의 보증금이 입금되지 않았습니다.

With my 150€ deposit via Bitcoin, after waiting 45 minutes I contacted the live chat, which told me that deposits via Crypto would take up to 96 hours.

Further inquiries were only answered with copy/paste messages. No help, no solution.

I expect a quick clarification of the problem.

Bei meiner 150€ Einzahlung via Bitcoin, habe ich nach 45 Minuten Wartezeit den Livechat kontaktiert, dieser erzählte mir, dass Einzahlungen via Crypto bis zu 96 Stunden brauchen würden.

Auf weitere Nachfragen, wurde nur mit Copy/Paste Nachrichten geantwortet. Keinerlei Hilfe, keinerlei Lösung.

Ich erwarte eine schnelle Klärung des Problems.

Dear rexor97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The process was done, the money was credited the following day

Der Vorgang hat sich erledigt, das Geld wurde am Folgetag gutgeschrieben

Thank you rexor97 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick