Instant Casino - 플레이어는 출금이 지연되는 것을 걱정합니다.

I have played on this site for a few months and I have not expirienced any trouble… until now. I made a withdrawl monday 2/12 and for the first time they requested verification from me. I hate that but I sent in what they needed and everything was fine, but I have not recieved my money and they have not answered my emails. My withdrawl is still "initiated" and Im starting to worry that I might not get them… 

Dear williamartursson,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

If there are any adverse developments regarding your account or withdrawal you won't be able to resolve with casino support, please let us know and we'll try to assist you sooner.

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi! Okey I will give it some time! It is just worrying when you can’t get in touch with the casino…

Thank you! Take care!

william

I completely understand the lack of communication must be frustrating to you.

If your issue with the casino persists,

Please share a screenshot of your withdrawal request with the status visible, here in the complaint thread or send it to my email at tomas@casino.guru

Also, please send me your last communication with the casino where you discussed your verification or delayed withdrawal.

I'll await your response.

Dear williamartursson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.