IviBet Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Hello, I verified my account after previously sending them even a selfie where I was holding my identity card in one hand and a paper with a number they told me to write on it in the other hand.

Since 27/08/2023, I submitted a withdrawal request for the amount of 240 euros, however, it is apparent that they have no intention of checking it and they inform me that it is in line to be considered.

I have a feeling that they don't intend to pay me and that they may never respond to the request I made.

I would kindly ask that you mediate if possible to help me if you can. Thank you!

Γεια σας, έκανα πιστοποίηση του λογαριασμού μου αφού προηγουμένως τους είχα αποστείλει μέχρι και σελφι που στο ένα χέρι μου κρατούσα την ταυτότητα μου και στο άλλο χέρι ένα χαρτί με ένα νούμερο που μου υπέδειξαν να γράψω σε αυτό.

Απο τις 27/08/2023 έκανα αίτημα ανάληψης για το ποσο των 240 ευρώ, ωστόσο είναι εμφανής η διάθεση ότι δεν έχουν πρόθεση να το εξετάσουν και με ενημερώνουν ότι είναι στη σειρά ώστε να εξεταστεί το αίτημα μου.

Εχω την αισθηση ότι δεν έχουν την πρόθεση να με πληρώσουν και ότι ίσως δεν απαντήσουν ποτέ στο αίτημα που έκανα.

Θα παρακαλούσα να μεσολάβησετε αν είναι εφικτό ώστε να με βοηθήσετε αν μπορείτε. Σας ευχαριστώ!

Dear Ilias.90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I got paid, so it's resolved.

but for their own reason they took 84.96 euros from my account citing a condition of the bonus, I don't know if it is valid

Πληρώθηκα , επομένως επιλύθηκε.

αλλα για δικό τους λόγο μου αφαίρεσαν 84.96 ευρώ από το λογαριασμό επικαλούμενοι έναν ορο του μπόνους, δεν ξέρω αν ισχύει

Thank you for the information.

Regarding the amount that was deducted from your winnings, could you please specify what type of bonus you played with? Could you please send me the name of the bonus or a direct link to the bonus?

Dear Ilias.90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.