Kats Casino - 플레이어의 탈퇴가 지연되었습니다.

I raised a withdrawal on 5/24/2024 and have not been updated or contacted every time I call or get on chat the customer service says host is unavailable I have all screenshots

Hello xyqfwndt7g,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kats Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account is verified and yes I have accumulated my winnings in my casino account I was playing on no max 300 bonus given by my host to redeem on my deposit using bitcoin

Now my host are avoiding my calls and chats victor and Peter in kats casino I even tried calling and chat yesterday but got nothing

I was on chat today for status update and now victor the host says his system has crashed

Thank you xyqfwndt7g for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello xyqfwndt7g,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Kats Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Hi,

As I checked, the withdrawal has already been completed and the payment hash has been shared with the player as well.

Regards,

Kats Casino

Thank you for the information.

Dear xyqfwndt7g, could you please confirm that this is true and that the matter is now resolved?

Dear xyqfwndt7g,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.