KinBet Casino - 플레이어의 출금이 지연되었습니다.

I have been requesting a payout of €500 since March 1, 2020. The terms and conditions clearly state that the payout will take a maximum of three working days. However, as soon as I contact support and am still waiting, I always get the same automatic digital response. Can you perhaps clarify this scam for me? Thank you in advance.

Ich habe nun schon seit dem 1.3 2020 eine Auszahlung beantragt in Höhe von 500 € hierbei wurde mir in den Geschäftsbedingungen eindeutig darauf hingewiesen dass die Auszahlung maximal drei werktage dauert, aber sobald ich den Support anschreibe und bis jetzt immer noch warte bekomme ich immer nur dieselbe digitale automatische Antwort können sie vielleicht für mich diese betrugsmasche aufklären, ich bedanke mich schon mal im voraus

Dear Nutzername,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.