KinBet Casino - 플레이어의 출금이 지연되었습니다.

I have been requesting a payout of €500 since March 1, 2020. The terms and conditions clearly state that the payout will take a maximum of three working days. However, as soon as I contact support and am still waiting, I always get the same automatic digital response. Can you perhaps clarify this scam for me? Thank you in advance.

Ich habe nun schon seit dem 1.3 2020 eine Auszahlung beantragt in Höhe von 500 € hierbei wurde mir in den Geschäftsbedingungen eindeutig darauf hingewiesen dass die Auszahlung maximal drei werktage dauert, aber sobald ich den Support anschreibe und bis jetzt immer noch warte bekomme ich immer nur dieselbe digitale automatische Antwort können sie vielleicht für mich diese betrugsmasche aufklären, ich bedanke mich schon mal im voraus

Dear Nutzername,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Nutzername,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, in this Kinbet Casino they don't even bother to get a concrete answer. I honestly don't understand how the Kinbet online Casino is able to maintain its license for their machinations. I thank you in advance for your help in taking action against such dubious scams as the Kinbet online Casino is exhibiting here.

Nein in diesem kinbet Casino macht man sich nicht einmal die Mühe eine concrete Antwort zu erhalten,ich verstehe ehrlich gesagt nicht wie das kinbet online Casino in der Lage ist die Lizenz für ihre Machenschaften aufrechterhalten zu können,ich bedanke mich im voraus für ihre hilfe gegen solch fragwürdige Betrugsmasche wie es das kinbet online Casino hier an den Tag legt vorzugehen

As you can see it has not been changed or even edited by kinbet online Casino

Wie sie sehen es hat sich nicht daran geändert oder gar bearbeitet worden von kinbet online Casino

Thank you Nutzername for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Nutzername,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite KinBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.