King Billy Casino (Curacao) - 플레이어의 보증금이 누락되었습니다.

I deposited 30 reais to activate my profile and the money disappeared.

I want my money back!

Fiz o depósito de 30 reais para ter o perfil ativado e o dinheiro sumiu.

Quero meu dinheiro de volta!

Dear moquenaflor,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did your deposit disappear from your casino account or it hasn't been credited to your casino account at all?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Kristina,

There is no player with this email address in our database.

Kindest regards,

The King Billy Team

Dear moquenaflor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.