If you think its too good to be true, this is casino for you.
ive been depositting in beteum, talismania, spinanga and kingmaker every month multiple depoisits since those casinos released and 0 withrawal chances.

bonus crab game is rigged, since that crabber releases whenever it wants that toy before reset point.
and no, i cant believe i can lose over a year straight down to drain with 0 returns.

also super slow withrawal if you ever get them.

I advise any player not to invest a single cent of their money here. If you don't want to lose your health, don't play here. I have 14K and three pending withdrawals of €500 each since March 22nd. It's been 14 days now, and they still haven't paid, if they ever did. I'll spend a year withdrawing everything, but I don't plan on playing another €1. The live chat is made up of bots that always tell you the same answers over and over again. I'll keep everything updated here. I don't want more people to go through this.
Update:
On day 17 of waiting, I received my first three withdrawals of €500 each. I'll keep you posted on future withdrawals.

Aconsejo a cualquier jugador no meter ni un céntimo de su dinero aquí. Si no quiere perder Salud no juguéis aquí. Tengo 14K y 3 retiradas pendientes de 500€ cada una desde el día 22/03, pues ya van 14 días y aún no han pagado si es que pagan. Me tiraré un año sacando todo, pero no pienso jugar ni 1€ más. El chat en vivo son bots que te dicen siempre las mismas respuesta una y otra vez. Os iré actualizando todo por aquí. No quiero que mas gente pase por esto.
Actualizo:
En el día 17 de espera me pagan los primeros 3 retiros de 500€ cada uno. Seguiré informando de los siguientes retiros

I have been playing at this casino for a few months now and loved it in the begining as I had a couple of good wins and withdrew my winnings twice without too much wait, as it stipulates in there regulations withdrawals can take up to 3 buisness days to be approved and a further 3-5 buisness days to reach your designated account. I opted for bank transfer as my payment method which is recommended to be the fastest way to recieve my money. The first 2 withdrawals I made I received without too much drama. This time around I have requested 2 x $800 withdrawals which you are only allowed 3 withdrawals at one given time so it was under the max withdrawal limit. I made the first request on the 03/12/2024 and the second request 04/12/2024 after waiting a week I started to contact customer service daily via live chat and via emails to see what was happening with my withdrawal request as the status of my withdrawals hadn't changed it was still under review. Each time I made contact I was told exactly the same thing every time it was like an automated message was sent telling me exactly the same thing to my disappointment but I would still contact them daily to be told the same thing over and over. You can imagine how frustrated I was getting. Now it's the 19/12/2024 and nothing has changed I am still waiting to recieve my winnings whilst still playing at the casino every day with hope of my withdrawal changing status. I'm just about to loose the plot waiting for this. I have wasted so much time and money trying to have this situation resolved as it is almost Christmas and I am counting on this money so we can have a good Christmas. The way it is looking so far it seems as Christmas will be spent without anything to put on the table. I'm at my whitts end. What do I do. Other than this I can't fault the casino games ect. But the customer service and payout time frame has to be questioned. There is a lot that needs attentio to bring this experience up to a five star rating. Kingmaker please help me
Update:: Finally my withdrawal requests had been approved yesterday 20/12/2024 just 17 days from the first withdrawal request. Their terms and conditions need to be changed as stated allow up to 3 business days for withdrawal to be approved it should Read allow up to 2 weeks for withdrawals be approved but no less than 3 days once approved it says can take 3-5 business days to reach your nominated banking option. Let's see how long it takes as my winnings haven't hit my account yet. I will update my review once it has, as its the weekend now and i will possibly have to wait until Monday before any money is deposited into my account. Just in time for Christmas thanks kingmaker. Send An email a day pays eventually... UPDATE I finally received my withdrawal of $1600 21 days later. I never doubted receiving my winnings it was just the time factor 21 days is a bit too long but thanks Kingmaker you rock and love the casino platform.

At the moment, very bad expectations for KingMaker casino. Games well but 3rd day and withdrawal still waiting for approval, let's see if I ever get my money.
In other casinos I play, they are immediate

Today I received 3 messages that I have received a bonus, in the hope that I would play €400 pending withdrawal. I haven't been able to reach customer service via e-mail anymore.

I will follow and update the situation regarding the Casino.
Banned/kicked out of chat today.

I will update the feedback to positive and follow the situation if and when I get my discharge out.

The withdrawal arrived today, it took a week.

Tällä hetkellä erittäin huono odotus KingMaker casinoa kohtaan. Pelejä hyvin mutta 3. Päivä ja kotiutus edelleen odottaa hyväksyntää, katsotaan saanko rahojani ikinä.
Muissa pelaamissani casinoissa ne on välittömät

Tänään tullut 3x viestiä että olen saanut bonuksen, siinä toivossa että pelaisin 400€ odottavan kotiutuksen. Asiakaspalvelua en ole enää saanut sähköpostin kautta kiinni.

Seurataan ja päivittelen tilannetta casinon suhteen.
Tänään estetty/heitetty pois chatista.

Päivittelen palautetta positiiveksi ja seuraan tilannetta jos ja kun saan kotiutukseni ulos.

Tänään saapunut nosto, viikko siinä meni.

1st review on Casino Guru, plan on doing many more!

County of registration: Australia

Deposit
Amt: $150
Payment: Card
When: Aug 11 10.30am

Bonus claimed: Sports Bonus 100% up to $150
I did have to reach out to Live Chat to get the Bonus credited, however it was credited shortly after.

Turnover Requirements
Qualify for Bonus = 1x @ 1.5+ odds.
Conversion = (Deposit + Bonus) * 6 @ 2.0+ odds or combo with 1.5+ odds 2+ legs.

I hit the turnover requirements pretty quickly through some Live Betting on Table Tennis (awful trying to pick winners there!).

Before completing the Bonus requirements, I did ask if I could verify my account knowing full well I'd have to verify prior to withdrawal. Asked a couple times on chat, each time told "nothing to verify at this point" - which I knew, because the verification page said this.

Did have an issue with my bonus turnover not calculating/adding up. It was stuck on $75 after several hundreds of dollars worth of qualifying bets. Did take several chats to get it resolved, a couple of the chats were useless, telling me about T&Cs when I pointed out I already had read them. Clearly the Live Chat operators weren't employees of Kingmaker, as I had to show them a copy of a promo available on their promotions page via screen shot.

Low and below, 48 hours after submitting a withdrawal, it was put on paused advising I had to KYC.

KYC itself seemed a bit excessive;

- Photo ID front/back
- Proof of Address
- Copies of card front/back
- Unedited transaction history from account linked to card
- Selfie in front of a device showing the Kingmaker website.

The first three I have no issue with, but the unedited transaction history seems a bit intrusive.

Did the KYC, after reading in the T&Cs it could take up to 10 days, Live Chat told me it would be within 3 business days. 10 days seems like a long time, 3 I could accept, even though its 2024 and KYC could/should be instant.

KYC compete Aug 14th from my side, and acknowledged complete by Aug 16th (2 days), so not bad there by KM.

Withdrawal
Amt: AU $800
When: Aug 13 (it sat pending due to KYC)
Paid: Aug 16th in afternoon
Received: Within 60 minutes

Overall, a reasonably standard experience, nothing special. As is with any casino doing shared Live Chat services, they were only able to provide very generic responses, occasionally just deflecting the question (i.e "Not our team", or "can't see that info").

I wouldn't be racing back to use them, but as far as "did I get paid?" well yes, I deposited, won, and received my money within a reasonable time frame. Ultimately, that's what you want from a casino, the fact you'll be paid if you win.

A basic tick from me in this regard.

This is my first time writing a review. All is well with this particular casino in deposit games and in general in the environment until it is time to withdraw.
There things are tragically huge delays for no reason and a support that only says to be patient.
I don't recommend it just because there will be a lot of hassle when it comes time to withdraw. After all, it is no coincidence that there are so many complaints about the exact same issue.

Είναι η πρώτη φορά που γράφω κριτική. Όλα καλά με το συγκεκριμένο καζίνο σε παιχνίδια καταθέσεις και γενικά στο περιβάλλον μέχρι που έρχεται η στιγμή για ανάληψη.
Εκεί τα πράγματα είναι τραγικά τεράστιες καθυστερήσεις χωρίς λόγο και μια υποστήριξη η οποία το μόνο που απαντά είναι να κάνουμε υπομονή.
Δεν το προτείνω μόνο και μόνο για το λόγο ότι θα υπάρξει μεγάλη ταλαιπωρία όταν έρθει η ώρα της ανάληψης. Άλλωστε δεν είναι τυχαίο που υπάρχουν τόσα πολλά παράπονα για το ίδιο ακριβώς θέμα.

Good variety of games. Good design. Registration is quick. Lots of deposit options. But that's where the positives end. Payouts are very bad. They don't stick to their own terms and conditions. Payouts should take 3 working days. Not kept. When you ask in the help chat, you only get standard sentences that are copied and pasted. Hardly any employee answers your personal question. Always copies the same answer, with a few exceptions who then come out with the truth. Payouts cannot be canceled by yourself, as stated. At certain times the games no longer run smoothly. Either you have to reload it or the game no longer loads at all. I'm still waiting for 3 payouts that are not approved or processed. They are overloaded. It is not possible to verify your identity in advance before requesting a payout in order to ensure an accelerated payout. If the casino answers my queries or emails quickly and requests the payout promptly, I will change my rating again. But at the moment I can't say anything good about this casino. There are no sensible answers in the chat or by email. You don't feel like you're in good hands there.

Spielevielfalt gut. Design gut. Anmeldung geht schnell. Viele Einzahlungsmögichkeiten. Dann hört es aber auch auf mit den positiven. Auszahlung ganz schlecht. Halten sich nicht an Ihre eigenen Bedingungen. Auszahlung soll 3 Arbeitstage dauen. Wird nicht eingehalten. Im Hilfechat wenn man nachfragt, kommen immer nur Standartsätze die mit kopieren und einfügen einen mitgeteilt werden. Kaum ein Mitarbeiter/in geht auf die persönliche Frage drauf ein. Immer die gleiche Antwort kopiert bis auf ein paar ausnehmen, die dann mal mit der Wahrheit raus kommen. Auszahlungen können wie angegeben nicht selbst storniert werden. Bei gewissen Zeiten laufen die spiele nicht mehr rund. Entweder man muss es neu laden oder das Spiel baut sich gar nicht mehr auf. Warte selbst noch auf 3 Auszahlungen, die nicht genehmigt bzw. bearbeitet werden. Sie seien überlastet. Legetimierung im Vorfeld bevor man eine Auszahlung anweist nicht möglich, um so eine beschleunigte Auszahlung zu gewährleisten. Wenn dass Casino mir meine Anfragen bzw Email schnell beantwortet und die Auszahlung Zeitnah anweist, werde ich meine Bewertung nochmal ab ändern. So kann ich aber aktuell nichts gutes über dieses Casino berichten. Weder vernünftige Antworten im Chat noch per Mail. Man füllt sich dort nicht gut aufgehoben.