Koi Casino 리뷰

Hi Pasi,

Thank you for the feedback provided,

Kindly note that all our games are all coming from verified and trusted gameproviders, such as NetEnt, Pragmatic Play, and others, none of them provide games with RTP 30%, and we would in any case not even consider offering such here at KoiCasino, as we wish to see and provide fair and square entertainment for all our players.

We are fully licensed and legitimate online casino, and all return-to-player percentages can always be seen in-game via info, where provided by trusted gameproviders.

Kindly also note that RTP is calculated from millions of game rounds and is therefore not proportional to the rounds played by a single player.

Should you have any questions regarding this, or other matters, do not hesitate to get in touch with our friendly customer support via our livechat available 24/7 in multiple languages, as well as via support@koicasino.com email address.

Wishing you a lovely day and good luck with the games!

Hi T1mpst1r! We are sorry to hear that your experience with us has not been pleasant and we would like to apologize for that. We have looked into the matter and it is now resolved. Our customer service will contact you shortly. Once again, we are very sorry about the problem. Have a great weekend!

Hi Nuts666!

Thank you for the feedback provided,

Please find further information on our responsible gambling page that is available on our website; https://www.koicasino.com/en/page/responsible-gaming

We offer a loss limit for our players, you can easily request this by contacting our livechat available 24/7 in multiple languages, as well as emailing us to support@koicasino.com

RTP is as per per game, you can find further information always in game-info.

Should you have any further questions regarding this, or other matters, do not hesitate to get in touch with us!

Hi Reio,

Thank you for the feedback provided,

We are sorry to hear cashback has not been up to your expectations.
Please note that whilst we do have x10 wagering on cashback, it is very small and easy for player to complete, this is amongst others to prevent fraudulent activity.
Also please note that we payout cashback daily, not weekly as majority of online casinos. This means that should you win big, the upcoming days your cashback will be credited as usual, not next week where your winnings would be deducted from total cashback amount. We also pay cashback to our winners the next day in form of free spins!

Should you have any questions regarding the cashback or other matters, you are always welcome to contact our customer support at support@koicasino.com that is available 24/7 in multiple languages.

Hi Eetu!

Thank you for asking! I answered on that side of the discussion, but I'll post it here.
For transfers made via the online bank, it only takes a few minutes for the transfer to appear in your own account. KoiCasino aims to accept withdrawals within about 4 hours after submitting a withdrawal request. Of course, this can vary from time to time. And possible changes of payment intermediary can affect processing times and transfer times.

Moi Eetu!

Kiitos kysymyksestä! Vastailinkin tuolla discussionin puolella, mutta laitan vielä tähän.
Verkkopankilla tehdyissä siirroissa kestää vain muutamia minuutteja, kun siirto näkyy omalla tililläsi. KoiCasinolla pyritään hyväksymään nostot noin 4h sisällä nostopyynnön jätettyäsi. Tämä voi tietenkin vaihdella ajoittain. Sekä mahdolliset maksunvälittäjän vaihdokset voivat vaikuttaa käsittelyaikoihin sekä siirtoaikoihin.

Hi ItsAkitza!

Thank you for your feedback! We are sorry to hear that you had a negative experience at our casino. We understand that long withdrawal times are frustrating and thus KoiCasino usually processes withdrawals within a few minutes.

The minimum withdrawal amount has decreased since your experience, and nowadays the minimum amount is 20 euros.

If you have any questions, you are always welcome to contact our customer service at support@koicasino.com, which is available 24/7 every day of the year.

Hei ItsAkitza!

Kiitos palautteestasi! Ikävä kuulla, että sinulla on ollut negatiivinen kokemus kasinollamme. Ymmärrämme, että pitkät kotiutusajat ovat turhauttavia ja täten KoiCasinolla käsitellään kotiutukset yleensä muutamassa minuutissa.

Kotiutuksen minimisumma on pienentynyt kokemuksesi jälkeen ja nykyyän minimisumma on 20 euroa.

Jos sinulla tulee mitään kysyttävää, olet aina tervetullut ottamaan yhteyttä asiakaspalveluumme osoitteeseen support@koicasino.com, joka palvelee vuoden jokaisena päivänä kellon ympäri.

Hi Hamsivi,

Thank you for your feedback,

In no case do we delay withdrawals, but we naturally process everything as quickly as possible to the player's account.
In some cases, such as for big wins, the game rounds may be checked with the game provider to prevent dishonest activity. This is normal practice in all casinos.
Withdrawals are processed very quickly, and on average the player sees the funds in less than 15 minutes, almost always immediately.

Please also note that we no longer operate under a Curacao license, but under a more regulated and more reliable gaming license issued by the Estonian Customs Board.

If you have any questions regarding this or other matters, you can always contact our customer service, which serves you 24 hours a day, every day of the week.

Have a fun day!

Hei Hamsivi,

Kiitos palautteestanne,

Emme missään tapauksessa viivytä kotiutuksia, vaan käsittelemme kaikki luonnollisesti mahdollisimman nopeasti pelaajan tilille.
Joissain tapauksissa, kuten isojen voittojen kohdalla, saatetaan pelikierrokset tarkistaa pelintarjoajan kanssa, estääkseemme epärehellistä toimintaa. Tämä on normaali käytäntö kaikilla kasinoilla.
Kotiutukset käsitellään todella nopeasti, ja keskimäärin pelaaja näkee varat alle 15 minuutin sisään, lähes poikkeuksetta välittömästi.

Huomatkaa myös, ettemme toimi enää Curacao lisenssin alla, vaan tarkemmin säännellyn ja luotettavamman Viron tullihallituksen myöntämän pelilisenssin alla.

Mikäli teillä herää kysymyksiä tähän, tai muihin asioihin liittyen, voitte aina olla yhteydessä asiakaspalveluumme, joka palvelee teitä kellonympäri kaikkina viikonpäivinä.

Hauskaa päivä!