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The player requested a withdrawal of €375 but the following day, he received an email that stated his account was suspended for a routine check. He was also asked to provide documents for the account verification which he did send right away. Several days later, the casino informed him that his account would remain closed without any further explanation. The complaint remains unresolved.

The player made a deposit and received a pop-up message with an offer to accept a bonus but he declined it because he was taking a part in another offer involving a different game. Once he was finished with that offer, he accepted the second one with a wagering requirement of 15 times. Soon after he received it, he found out that the wagering was much more than advertised, it was 46 times. He contacted the casino about it numerous times where he was told that the manner would be escalated to the relevant department and he should receive a response within 24 hours. But the player waited for over 72 hours and the response from the casino still wouldn't come. No other update is available and the complaint remains unresolved.

This player complained about not receiving the full amount he had won from a bonus. He claimed that he had won £210 but the casino was going to pay him only £60, which was the maximum he could receive from the bonus offer. The player also claimed that he saw a post of a different player playing the same bonus but winning £110 and couldn't understand why he was going to be paid only £60. No more details are available ever since.

The player was unable to withdraw their winning through one of the payment methods, Paypal, and was told to go to a store. There, after an hour of trying to get their winning and waiting, the player was told to just wait to get refunded on his bank account which would have taken up to five days. But even after those five days passed, the process was still not completed and the money was still processing. After that, the player got angry and filed the complaint. The case remains unresolved.

After the player requested a withdrawal, they were told that their driving license would be enough for verification. They went to a landbased store twice, but couldn't receive the winning and was being passed around by the departments. Even after successful document verification, the player's withdrawal was still pending. No further update on this case.