여러분, 안녕하세요,
2025년 6월 8일과 9일에 Leonbet 계정에서 총 400유로를 제 은행 계좌로 인출했습니다. 보통 몇 시간 안에 입금되는데, 이번에는 3일이 지나도 입금되지 않아 고객 지원팀에 문의했습니다. 결제 서비스 제공업체에서 5일 안에 결제를 처리해야 하며, 그 후에야 관련 절차를 시작할 수 있다고 안내받았습니다. 고객 지원팀은 이 문제를 해결하기 위해 최선을 다할 것이라고 약속했습니다.
5일 넘게 지났고, 약속한 대로 고객 지원팀에 연락하려고 했습니다. 마치 차단된 것처럼 이틀째 답장이 없습니다. 이번 출금에 앞서 네 자리 수의 입금이 있었는데, 왜 400유로를 뜯어내려는지 도무지 이해할 수 없습니다.
이 문제를 어떻게 진행해야 할지 조언을 주시면 좋겠습니다.
정말 고맙습니다
Hello everyone,
On June 8, 2025, and June 9, 2025, I withdrew a total of €400 from my Leonbet account to my bank account. The money usually arrives in my account within a few hours. This time, it still hadn't arrived after three days, so I contacted support. I was told that the payment service provider had five days to process the payment, and only then could the corresponding proceedings be initiated. I was assured that support would do everything in its power to resolve the matter.
More than five days have passed, and I tried to contact support as agreed. I haven't received a response for two days now, as if I've been blocked. This withdrawal was preceded by four-figure deposits, and I completely fail to understand why they're trying to cheat me out of these €400.
I hope you can give me some advice on how to proceed with this matter.
Thanks so much
Hallo zusammen,
ich habe am 08.06.2025 und am 09.06.2025 insgesamt 400 Euro von meinem Account bei Leonbet auf mein Bankkonto ausgezahlt. In der Regel kommt das Geld schon nach einigen Stunden aufs dem Konto an. Diesmal war es nach drei Tagen immer noch nicht angekommen, woraufhin ich den Support kontaktiert habe. Man sagte mir, dass der Zahlungsdienstleister fünf Tage Zeit hätte die Zahlung zu bearbeiten und erst dann ein entsprechendes Verfahren eröffnet werden kann. Man versicherte mir, dass der Support in dieser Angelegenheit alles versuchen wird die Sache zu regeln.
Nun sind schon mehr als fünf Tage vergangen und ich versuchte, wie abgemacht den Support zu kontaktieren. Seit zwei Tagen nun bekomme ich keine Antwort, so als hätte man mich blockiert. Dieser Auszahlung gingen Einzahlungen in vierstelliger Höhe voraus und mir fehlt voll und ganz das Verständnis warum man mich um diese 400 Euro betrügen will.
Ich hoffe, ihr könnt mir Tipps geben wie ich in dieser Sache weiter vorgehen kann.
Vielen lieben Dank
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