Lucky Hunter Casino - 플레이어의 출금이 지연되었습니다.

Hello,

I've been playing at LuckyHunter Casino for a few months now. Some time ago, I got lucky and won €1000. I wanted to withdraw €400 of that.

Deposits/withdrawals via Litecoin.

They requested many documents and kept rejecting them.

I provided the casino with the following documents:

• ID front/back
• Selfie
• Bank statement with address - transactions redacted
• Bank statement with address - transactions visible
• Screenshot of wallet transactions

Now, the previously approved bank statement has been rejected and they're asking for a utility bill (which I don't have)!

Can CasinoGuru assist me with this case?

Hallo,

ich spiele seit ein paar Monaten im LuckyHunter Casino. Vor einiger Zeit habe ich etwas Glück gehabt und 1000 € gewonnen. Davon wollte ich mir 400 € auszahlen lassen.

Einzahlung/ Auszahlung über Litecoin.

Es wurden viele Dokument verlangt und regelmäßig abgelehnt.

Fogende Dokumente habe ich dem Casino zu verfügung gestellt:

• Ausweis Vorderseite /Rückseite
• Selfie
• Kontoauszug mit Adressdaten - Umsätze geschwärzt
• Kontoauszug mit Adressdaten - Umsätze sichtbar
• Screenshot Umsatz Wallet

Jetzt wurde der schon genehmigte Kontoauszug abgelehnt und eine Stromrechnung (die ich nicht habe) gefordert!

Kann CasinoGuru mir bei diesem Fall helfen?

Dear guruflu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.