LuckyDreams Casino - 플레이어의 계정이 아무런 설명 없이 폐쇄되었습니다.

I completed kyc and made a withdrawal request of rs2200 but they disabled my account.When I wants to know the reason they are always told that it is administrative decision.What is this behaviour I didn't know for why my account is disabled.I am sure that it is a biggest scammer platform with biggest scammer support agent.

Dear mahapatrashantanu454,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• When did you create your account and when was it closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played live games.I created this account on July month didn't remember the exact date and it is blocked on previous month when I completed my kyc and made the withdrawal request and from then I was in touch with customer support but they are ridiculous don't give me the reason for why my account is disabled.I contact over mail and live support they always told it is administrative decision,what is this behaviour.



Also I didn't get any bonus.

Thank you very much, mahapatrashantanu454, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello mahapatrashantanu454,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear LuckyDreams Casino,

Could you possibly provide additional information regarding the account closure and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello @Michal

I know they will not reply because they have no reason.It is a cheater platform.

Dear mahapatrashantanu454,

I am trying to get in touch with the casino outside of this thread, that's why I am setting another timer. Your patience is greatly appreciated. I will let you know as son as I have any info.

Hello @Michal

What is the update?

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.v@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal V