MostBet Casino - 플레이어의 계정이 차단되었습니다.

My account is locked Deposits and withdrawals are not possible. By the way, the website gives reasons for identity verification, which takes 8-12 weeks, which is unusual. for other websites

Dear laosri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I've been playing on this site for about three weeks and at first on deposits and withdrawals there was no problem, just one day anyway I got my account locked.And at the time, the website was not available to verify identity In my play I only play in the category of sports.And I don't accept any bonus.

Thank you very much, laosri, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.