MostBet Casino - 플레이어의 보증금이 누락되었습니다.

I have deposited 30USDT yesterday afternoon 9 June 2024, but up until now it has not been credited into my account. I have asked the customer service rep to assist, but they say they cant help and that i should send an email to: support-en@mostbet.com. I have sent an email to them yesterday, but still no reply. I have deposited and withdrew from this casino before, so this is very strange.

Dear hlubl,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you deposited using this exact payment method in the past?
• Could you please share a transaction confirmation or a transaction hash so the deposit can be independently verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Just wanted to let you know, the casino is in contact with me, saying they are trying to sort out the issue, it will take a bit of time.

i have received the money, thanks.

Dear hlubl,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and MostBet Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

We’ve reopened this complaint at the request of hlubl. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

"Hi there, I have reopened this complaint. Again the same thing has happened. I deposited 22 USDT, and have not received anything. I waited a day, and then reached out to the email from last time. now 2 days later i still have no reply."

• Have you received any reply from the casino? Either via live chat or email?
• Could you please share what the transaction looks like in the transaction history in your player's account?

i have not received any reply from the casino. Please note this is another deposit, not the same as the initial one.

Hi, any updates please?

Could you please share the confirmation of your deposit?

Could you please share a screenshot from your player's account with your recent deposit attempts visible?

Share the information here or send it to my email at tomas@casino.guru

here is the deposit details. There is nothing mentioned in my player account about a deposit

Could you please share screenshots listing your deposits as they appear in your casino account?

I apologize for the inconvenience.

Hi, not sure if this is what you need. There is no option to show deposit history

Thank you very much, hlubl, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello hlubl,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a MostBet Casino representative to join this conversation and participate in resolving this complaint.

Dear MostBet Casino,

Could you state why the player's deposit got lost?

Thank you in advance for providing the information.

Hello, Dear hlubl!

We are sorry to hear about your negative impression. We always strive to improve the experience of our users and deal with any situation. Thank you for the data provided. We have forwarded your request to the finance department for checking. We will get back to you as soon as we receive a response. 

Have a nice day!

Best regards, Mostbet.

Hi, I have received the money in my account. Thanks for the help.

Dear hlubl,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan

Casino.Guru