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Hello, my name is Jason Emery. I am very concerned as to why I have not received my 2 pending payments. I had originally tried to withdraw on march 8, 2025. i then had to be verified, which took very long time to process. finally once verified, it said it would take up to 48 hours for payment. that was on march 18, 2025. then i inquired after the 48 hours and was told to be patient and wait longer (for 3 days straight), so i then canceled those payments and decided to try again on march 23, 2025, 2 withdrawal requests were attempted again one for 2000 dollars CAD and the other for 3000 dollars CAD. Again it has been 4 days since those requests were made. 2 days over your posted 48 hr time frame. so again the same runaround as the first only this time i have been verified prior to the withdrawal attempts! why wont they pay me? i have done everything asked of me and still have gotten nowhere.  

Regards,

Dear Beowulf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

yes, my original withdrawal was to be processed after i was verified, which was on March, 18th 2025 ten days after i submitted my withdrawal request (08/03/2025). so after getting the runaround for 5 days total, i canceled those 2 and restarted 2 new ones on 23/03/2025 (provided a screenshot in my complaint). again it has been 4 days total and still nothing! i have all chats saved as well, they do not allow you to file any complaints either, they sent me here actually. i have been very patient with them, but if i had to do all the work just to get verified, why can't they do the work to pay me. if its says up to 48 hours one would be expecting that not 10 days plus. How hard is it to do an e-transfer? its not hard at all, yet they have made it like pulling teeth. i used what little money i had to take a leap and win, turns out I did, but now i cant seem to get paid. they should be happy as i had originally won just over 12,000 dollars CAD and i kept playing as i waited, now i am only asking for the 5,000 dollars CAD which is in my account currently. Regards