MyStake Casino - 플레이어는 보증금에 문제가 있었습니다.

Dear ryusouta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand completely. Do I understand correctly that you tried to make a deposit, but it has not been credited to your casino account?

Thank you very much for your reply.

Best regards,

Kristina

Hello, yes, the money I recharged was not credited to my mystakes casino account, in the previous message of the complaint I had a typing error, the amount was 67.60 USD, only I did not realize the typing error. Anyway, I sent the USDT and they were never credited to my Mystakes casino account, 5 days ago I sent the USDT to the wallet indicated on the page, from what I read in the complaints, I'm not the first to have this happen.

Hola si, no se acredito el dinero que recargue en mi cuenta de mystakes casino, en el mensaje anterior de la queja tuve un error de typeo, el monto era 67,60 USD, solo que no me di cuenta de error de typeo. En fin, envié los USDT y jamas fueron creditados en mi cuenta de Mystakes casino, ya hace 5 días envié los usdt a la wallet que me indicaba la página, por lo que leí en las quejas, no soy el primero al que le pasa.

Hello??? They completely ignored me, it's a total scam.

Hola??? Me ignoraron por completo, es una total estafa.

Thank you for your reply, ryusouta. Do I understand correctly that you tried to contact the casino, but they ignored you? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru (if there is any)? Alternatively, you can post it here. Thank you in advance.

And that perhaps I am not communicating with you through here??? Sister, I have been waiting for an answer for more than 1 month, are they going to refund me or what? I am tired of waiting, on the 4th I made the deposit and it is not reflected in my account. THIS IS NOT SUPPOSED TO BE THE MEANS OF CLAIMS???

Y que acaso no me estoy comunicando con ustedes atravez de aquí??? Hermana estoy esperando respuesta hace más de 1 mes, me van a reembolsar o que? Estoy cansado de esperar, el 4 hice el deposito y no esta reflejado en mo cuenta. NO SE SUPONE QUE ESTE ES EL MEDIO DE RECLAMOS???

ryusouta, to begin with, I am not your sister, so please, be respectful on our platform. Furthermore, in order to help, I need to gather as much information as possible about your case in order to decide what our next steps will be. As I do not work for the casino, you are at this point my only source of information.

I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi ryusouta,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite MyStake Casino to the conversation to participate in the resolution of this complaint.

Hello,

As we have checked, we didn't have any information about this case. We kindly ask you to contact us via live chat or via email support@mystake.com, and we will try our best to help you.

Dear ryusouta,

Please contact the casino support and keep me updated.

Dear ryusouta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.