NineCasino - 플레이어의 상금이 보너스 자금과 잘못 혼합되었습니다.

Scammers! With the first bonus, they mix your real money with the bonus balance even if you win the real money bet. You report it to support, and they agree with you, but they don't return your real money. They force you to bet the real money with high odds to unlock everything. This isn't stated anywhere. In their terms, it says that the winnings from real money are separate from the bonus money.

Estafadores, en el primer bono, te juntan el dinero real con el saldo de bono aun que ganes la apuesta de dinero real, lo dices por soporte y te dan la razon pero no te devuelven el dinero real, asi que te obligan a apostar el dinero real tambien con cuotas altas, para liberarlo todo. Eso en ningun lado aparece, en sus condiciones pone que las ganacias del dinero real van por un lado y las de dinero del bono van por otro.

Hello carloscg195,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim? When was the last time you spoke to the casino and what was it about?

Please note that it is basically not important which money is deducted first as the bonus rules applies even if you play with real money during an active bonus.

Looking forward to your answer.

Regards,

Nick

Hello, yes it is verified, yesterday I made the first deposit, I put in a little money to see how this casino worked and I ran into this problem, at that same moment I spoke to support, even though they agree with me and know that they shouldn't combine real money with bonus money (I have proof), his only response is that if I don't like it, I should suck it up and not play anymore.

Hola, si está verificada, ayer hice el primer deposito, metí poco dinero para ver que tal funcionaba este casino y me encuentro con este problema, en ese mismo momento hablo con soporte, a pesar de que me dan la razón y saben que no deberían juntar el dinero real con el de bono (tengo pruebas), su única respuesta es que si no me gusta, que me aguante y que no juegue más.

Please forward the mentioned proof to nikolas.b@casino.guru.

Dear carloscg195,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.