NineCasino 리뷰

I am extremely disappointed with this casino! As a loyal customer for several years, I have always deposited very large sums hoping to benefit from a true VIP service. However, in recent months, the service has become catastrophic.

The VIP program, which was supposed to offer attractive benefits to regular players, has completely changed, and unfortunately not in a good way. I was removed from my personal manager (Karolina) and placed in an impersonal channel with "several managers," without any serious follow-up. Since this change, the bonus offers have decreased considerably, and those that are offered are getting smaller and smaller.

Even worse, I am now subject to withdrawal limits on bonuses, which did not exist before, and I have simply been stripped of all the privileges I had acquired as a loyal player.

In short, not only have winnings become extremely rare (whereas at the beginning of my registration it was still possible to win), but also the VIP service, which should reward loyalty and high deposits, has become deplorable.

I am deeply disappointed and find it unacceptable that a casino treats its regular players in this way.

Je suis extrêmement déçue par ce casino ! Cliente fidèle depuis plusieurs années, j’ai toujours déposé des sommes très importantes en espérant bénéficier d’un vrai service VIP. Or, ces derniers mois, le service est devenu catastrophique.

Le programme VIP, censé offrir des avantages intéressants aux joueurs réguliers, a totalement changé, et malheureusement pas dans le bon sens. On m’a retiré ma manager personnelle (Karolina) pour me placer dans un canal impersonnel avec « plusieurs managers », sans aucun suivi sérieux. Depuis ce changement, les propositions de bonus ont considérablement diminué, et ceux qui sont proposés sont de plus en plus faibles.

Pire encore : on m’impose désormais des limites de retrait sur les bonus, ce qui n’existait pas avant, et on m’a tout simplement enlevé tous les privilèges que j’avais acquis en tant que joueuse fidèle.

En résumé, non seulement les gains sont devenus extrêmement rares (alors qu’au début de mon inscription il était encore possible de gagner), mais en plus le service VIP, qui devrait récompenser la fidélité et les dépôts élevés, est devenu déplorable.

Je suis profondément déçue et je trouve inacceptable qu’un casino traite ainsi ses joueurs réguliers.

I played at NineCasino and, after meeting all verification requirements (ID, proof of address, bank funds over €150,000, transaction hash in USDT from a cold wallet), my withdrawal is still blocked.

They are demanding impossible data in crypto transactions, such as the sender's name or IBAN.

Most worrying is that NineCasino's support and verification system appears to be exactly the same as Lazybar's, raising concerns about data sharing between brands without consent.

I expect an immediate solution, otherwise I will proceed with formal complaints and make a public record.

He jugado en NineCasino y, tras cumplir con todos los requisitos de verificación (DNI, prueba de domicilio, fondos bancarios superiores a 150.000 €, hash de transacción en USDT desde wallet fría), mi retiro sigue bloqueado.

Están exigiendo datos imposibles en transacciones cripto, como nombre del remitente o IBAN.

Lo más preocupante es que el soporte y sistema de verificación de NineCasino parece ser exactamente el mismo que el de Lazybar, lo cual genera dudas sobre la compartición de datos entre marcas sin consentimiento.

Espero una solución inmediata, de lo contrario procederé con quejas formales y dejaré constancia pública.

First I'd like to firmly warn any person with sane mind to think twice before depositing their money in this casino beacause chances are you'll never receive your money back and your winnings if you happen to have any. In my few years of gambling I have never experienced something like this in a gaming platform or casino. I made a deposit around 500 euros on nine win 3 days ago and placed my first bet which i lost and am sure the house were beaming with delight. I placed another bet and won and after some time i accumlated over 1000euros and this is where things took a turn. I decided to create a withdrawal of only 50 euros to get a hang on how long it would take for the funds to reach my crypto wallet and after 24hrs my withdrawal wasn't even confirmed yet. After 28hrs the withdrawal was canceled and my fears were confirmed. First i saw on the app that i needed to complete my personal verification upon which i submitted my ID , live picture and it was verified successfully. I later got a mail that in order to successfully withdraw my funds i needed to upload proof of residence which i hastily did and it was verified successfully. Next they also wanted me to upload proof of my crypto transactions and a proof that the crypto wallet was mine haha and i did all that and was successfully verified. After that i decided to create a withdrawal of 950euros which was the amount left in my account and it was accepted. Barely even 1hr i noticed my account has been blocked turns out they got triggered by that. I received a mail that players from my country weren't allowed to deposit and play real money games at nine casino. Mark you they sent me an edited T&C that contradicts to the one displayed on their site and included my country among the restricted ones. Haha this is so lame from nine casino department because why allow me to deposit and put me through all that verification telling me after i complete it I'll be able to withdraw successfully. Now they are asking me for my crypto wallet address and full name to send me a refund of my deposit. Am even skeptical if they'll refund me anything.I simply curse the day i found this site and deposited money and played on this casino and to anyone who values his/her peace of mind please, I REPEAT DON'T TRY playing on this shady Casino. They won't pay you a dime if you win and waste your time then come up with something not in their T&C because all they want is your money. I bet they'll cease operating sooner or later.

P.S All the positive rewards are paid and promised bonuses to players who submit a positive reward.

So I started playing nine casino a whew years and signed up using my old address as I've currently moved since then. I started depositing and playing here again. I normally ask for my address to be changed and make sure everything is right for my future withdrawls to be smooth. I was told by live chat after I asked for a address change update that it will be done!.

Months down the track I won 2,000 and wanted to withdrawl and was told my documentation wldid match my address.....

Therefore they never changed the address when I asked. After a whew days talking to many live chats agents and sending them proof of my address as of current and my old address it was never done .

After some time trying to get help with something so simple turned into a suspension to my account . The only way to undo the suspension was to provide id and proof of address. But guess what I have not lived at that address on the casino file in 3 years.

Which means all documentation that I may have are not not valid as of the 90 day rule.
So in other words.. I was never getting out a withdrawl and I'm never playing at this casino again not only by choice.. but because I can't proof who iam.

I've spent thousands here over the years and the one time I win I found out what this casino truly is. I'm a slot casino live streamers and have been playing online casino for over 15 years and been to more then 100 over the time and have learn which casinos or good and bad.

I have got experience to watch out for red flags and it's only know the red flags come out at nine casino once you win money.

For example once the casino know you wish to withdrawl they will try to add free spins to your account or some " special " random onnthe house bonus to your account

You may think this is good right? No!.. once you accept this bonus your no longer allowed to withdrawl till you finish the bonus wager giving you a chance to lose that money trying to wager that small crappy bonus thinking you got it without restrictions.... watch out for this.

This casino is smart and has been under the radar for along time as a good 9.5 review casino. But I'm telling you it's not all fun and games it's full of red flags and people who do not care and only shove there T & C at you for all your questions.. I have video proof of live chats and screen shots on how these people do not care.

Stay away from casinos like this .. it was be blacklisted

Very disappointing company.
I deposited over 20 euros and received a bonus of free spins. I won some money with the free spins. In total, I lost all but 2 euros of my money and the bonus I had won. Then I won over 25 euros and after more games there was still 15 euros left in my account. When I wanted to play days later, my account was empty. I contacted support and they explained to me that I had lost my real money and that I only had bonus money left and that I had made the winnings with the bonus money. And that the bonus would be canceled after a certain time. And so would my winnings. In order to keep the bonus money, the bonus money would have to be wagered 40 times. Whatever that means. What is bonus money paid for if you can't keep the winnings? Why is the real money taken first before the bonus money is used? I find this method very questionable and it looks like a rip-off in my case. Luckily, I only lost 20 euros.
Absolutely not recommended due to idiosyncratic procedures and standard answers to questions.

Sehr enttäuschendes Unternehmen.
Ich habe über 20 Euro eingezahlt, darauf einen Bonus von Freispielen erhalten. Bei den Freispielen habe ich etwas Geld gewonnen. Insgesamt verspielte ich bis auf 2Euro mein Geld und den gewonnenen Bonus. Dann gewann ich über 25Euro und nach weiteren Spielen blieben noch 15Euro auf den Konto. Also Tage später spielen wollte war mein Konto leer. Ich wendete mich an den Support und dort erklärte man mir, dass mein echtes Geld verspielt war und ich nur noch Bonusgeld hatte und den Gewinn mit dem Bonusgeld machte. Und der Bonus nach einer gewissen Zeit gestrichen wird. Ergo auch mein Gewinn. Um das Bonusgeld zu behalten, wäre das Bonusgeld 40mal umzusetzten zu sein. Was auch immer damit gemeint ist. Fur was wird Bonusgeld gezahlt, wenn man die Gewinne nicht behalten kann? Warum wird erst das Echtgeld genommen, bevor das Bonusgeld genutzt wird. Ich finde diese Methode sehr bedenklich und es sieht bei mir, wie eine Abzocke aus. Zum Glück habe ich nur 20Euro verloren.
Absolut nicht empfehlenswert, aufgrund eigenwilliger Verfahrensweise und Standardantworten bei Fragen.

I have been waiting over 60 hours for my Skrill deposit to arrive.

After 18 hours they sent me an email saying: We are here to inform you that your deposit is successful and will be credited to your casino account in a few banking days.

Skrill deposit taking "few days" completely unacceptable.

When I deposit, I want to play straight away. Do you think I want to play at this site 3 days after I deposit? Also the chat wasn't too profesional and site sometimes buggy.

From the ocean of scam sites, this one is probable the best i tried.
Many bonuse, normal wager, quick verification.
And the most important quick withdraws.

Did my first withdraw and in about half hour its was in my bank.
The second withdraw took a litlle bit longer (couple hours) and my third withdraw about a day. But all good.

I started playing a year ago, I won a significant amount of money, when I went to withdraw the problems started and I haven't been able to withdraw the money for a year, I have contributed everything they asked me to verify, they deny me verification because on a bank receipt When I made a purchase of €20, they charged me €23 (for the currency exchange commission) and by not putting in €20, which is what I entered, they do not verify me, I cannot do anything else since the bank has only offered me that receipt (which shows the card number, day of deposit, the name of the company...) is exasperating, a year with a large amount of money in the account without being able to Play, without being able to withdraw and without being able to deposit. And I really like the games it has, if this is solved I would certainly play again but it is becoming increasingly difficult for them to accept my withdrawal.
I try to communicate with them and they answer after three months, exasperating.

Empecé a jugar hace un año, gané una cantidad de dinero importante, cuando fui a retirar empezaron los problemas y llevo un año sin poder retirar el dinero, he aportado todo lo que me pedían para verificar, me niegan la verificación porque en un comprobante bancario al yo hacer una compra de 20€ me cobraron 23€ (por la comisión del cambio de divisas) y al no poner 20€ que es lo que ingresé no me verifican, no puedo hacer otra cosa ya que el banco me ha ofrecido únicamente ese comprobante (en el que aparece número de tarjeta, día del depósito, el nombre de la empresa…) es desesperante, un año con una gran cantidad de dinero en la cuenta sin poder Jugar, sin poder retirar y sin poder depositar. Y de verdad que me gustan los juegos que tiene, si esto se soluciona desde luego volvería a jugar pero cada vez veo más difícil que me acepten el retiro.
Me intento comunicar con ello y contestan a los tres meses, desesperante.

This has been one of my preferred casinos to play at in recent months, it's one of the few casinos where Pragmatic Play slots are available from Australia without using a VPN. Withdrawals usually takes under 24 hours, sometimes only a few hours, however I'm a little disappointed with my most recent withdrawal request. It has exceeded the 24 hr time frame that they state in their terms & condtions. I contacted support and they said it sometimes can get delayed up to 5 days! Unfortunately this is a big negative for me. One of the most important criteria for me when choosing a casino is fast withdrawal. Hopefully they this will improve and they will be more reliable in the future.

Apart from this slight disappointment, it is otherwise a great casino. Huge game library. And I like the way their bonuses work. It can only be wagered with bonus money. So real money gets played first, that means if you happen to get a big win early on, you can cancel the bonus and still keep your winnings and so you can make a withdrawal without having to wager.

Good morning,
After constantly getting the advertisements, I tried my luck and deposited €20. With some bonus it was €40. I turned the €20 in real money into €200 within 7 days. Now my account has been set to €0 on the grounds that I would have had to wager 40x with the bonus. I used the bonus money a day ago and my real money became bonus money with questionable conditions.

Moin,
nachdem ich ständig die Werbung bekommen habe, habe ich mein Glück versucht und €20 eingezahlt. Mit irgendeinem Bonus waren es dann €40. Aus den €20 Echtgeld habe ich €200 gemacht innerhalb von 7 Tagen. Jetzt ist mein Konto auf € 0 gesetzt worden, mit der Begründung, ich hätte mit dem Bonus das 40-fache Umsetzen müssen. Ich habe wohl vor einem Tag das Bonusgeld benutzt und somit wurde mein Echtesgeld zu Bonusgeld mit fragwürdigen Bedingungen.

I have being trying to withdraw my gains for over a month, I contact the support over 30 times trying to fix the issue, at the beginning I was able to proceed with withdrawal but for some reason they would denied it, the reason they said to be my account was incorrect so I call my bank research all the right information to put in but even so they insisted to say that was incorrect, next they ask me to clean cookies and all those things, so I did after that not even a withdrawal I was able to make because they site was saying that my currency was not accepted. So I exchange so many email through this month and they always asking to wait that they are trying to fix, which is fair enough, but after a month with no solution I start to believe that they never will pay me. They also have a community messenger on they website and I seem so many people complaining about withdrawals issue. So if you think to play in this website I would recommend to look for other casino, has so many other good ones that I played before and no issue for withdrawal. I’m just writing this so you don’t waste your time and money with not reliable casino.
I have being contacting them through email and no solution ever provided.