NineCasino - 플레이어의 탈퇴가 지연되었습니다.

Hi I applied for a payout on November 4th, which was also confirmed directly. I paid by bank transfer but no trace of money so far. Support tries to convince me that there are problems with my bank, but my bank has never caused problems. I am deeply disappointed with this casino because I specifically mentioned that I need the money or am dependent on it. I'm still just being put off.

A NoGO casino. Don't understand the good reviews.

Hi habe am 04.11 eine Auszahlung beantragt die auch direkt bestätigt wurde. Habe mit Banküberweisung ausgezahlt aber von Geld bisher keine Spur. Support will mir einreden das es Probleme mit meiner Bank sind, dabei hat meine Bank noch nie Probleme gemacht. Ich bin zutiefst enttäuscht von diesem casino weil ich ausdrücklich erwähnt habe, das ich das Geld brauche bzw angewiesen drauf bin. Ich werde weiterhin nur vertröstet.

Ein NoGO Casino. Verstehe die guten Bewertungen nicht.

Dear yasiakaz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I'm very sorry made a mistake .. wait since 04.12 not 04.11. I'm really sorry. But it can still not be that a transfer takes more than a week ... especially since I am told that it would be up to my bank and they just have to "accept" it. Never heard of it.

Es tut mir sehr leid have einen Fehler gemacht.. warte seit dem 04.12 nicht 04.11. Tut mir aufrichtig leid. Aber kann trozdem nicht sein, das eine Überweisung mehr als eine Woche braucht... vorallem da mir weissgemacht wird das es an meiner Bank liegen würde und die es halt nurnocj "akzeptieren" müssen. Hab sowas noch nie gehört.

Thank you very much for your reply, yasiakaz. In this case, I would recommend you wait for a few more days. With the holidays approaching, casinos usually have to deal with a huge number of withdrawal requests, which can, unfortunately, lead to delays. I will keep this complaint open, and if there is no development, we will intervene. Please, keep us updated in the meantime.

Dear yasiakaz,

Has there been any news? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.