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NordicBet Casino의 평판 등급을 계산할 때 고려하는 요인에 대한 설명을 살펴보십시오. 평판 등급은 데이터베이스에 있는 모든 온라인 카지노의 신뢰도, 공정성 및 품질을 설명하기 위해 사용하는 주요 지표입니다.
Jeanbahdo requested a withdrawal that was delayed due to a random investigation. Later on, her account was closed and her deposit of SEK2,000 was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details. The complaint remains unresolved.
After A-L requested a withdrawal, her request became a subject for a random investigation. Shortly after that, her account was closed and the deposit of SEK2,000 was returned to her. The casino's response was that they have the right to close any account for any reason without explaining why. The casino never responded to the complaint and it would remain unresolved.
Omrilouisa accepted a bonus and with it, she won €700. After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away. Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember. Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved.
Gabriel accepted a bonus and after he won NOK10,000, he requested a withdrawal. He then received an email from the casino where they informed him that he breached a term of someone else using his IP address. The player claimed that he was the only one who played from this IP but the casino said they had proofs of these accusations but couldn't share them with the mediator. They also recommended the player to contact eCogra to help them resolve this matter. They said they would provide any details needed. There's no further information on whether the player contacted them or not.
Julesanthony wanted to withdraw his €250 but needed to get his account verified. At first, he sent a copy of his driving license, bank card and a letter from his mobile phone company to prove his address. About twenty minutes later, he received an email that said he had to send the bank card copy again, with some numbers covered. Anthony did so right away and another 20 minutes later, his proof of address document was rejected so he sent them a letter from a credit card, the same letter he had used for many, many casinos to verify his address, but they rejected that one too. The casino replied once more that he had to send them his ID and bank card again. After that, he sent them a document of his car insurance but after that, he received yet another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours. Ever since then, Anthony hasn't received any more emails from the casino but was able to see that his documents were rejected. This is a very complicated verification process that led to practically nowhere because the complaint remained unresolved.
Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned. Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue. Player was advised to seek further help with the licensing authority.
Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal. Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.
Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him. When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright. He was advised to turn to the licensing authority.
Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus. After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand. Player's deposit was returned.
The player, Adyrus1, had his account closed including his winning, without any reason given. When he asked the ThePOGG for help, they found out that he broke one of the very important rules. The ThePOGG's representative spoke directly with the MGA (Malta Gaming Authority) regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence. The case remains open and unresolved.
After the player won £3,010, their account was closed due to the wrong information that they gave to the support team through a phone verification. The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties. There is no further information about this case.
Tom had an open account but didn't play for over a year. But when he started receiving emails with bonuses, that's when he decided to play with one and deposited money. After he won SEK26,000, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions. The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won't pay him. Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information.
A player from Finland complained that the casino denied his withdrawal request without providing any explanation him. It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved.
The player's account was closed without any relevant reasons. After he/she contacted the casino they informed them that the terms and conditions were breached. The player also had a pending withdrawal of €200, which they never received. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account. Ever since the player sent those documents for the investigation, the casino stopped responding to them. There is no further information on the case.
Throughout the year 2011, the player deposited €500 and received €30 in the extra bonus. When the player fulfilled the wagering requirements, they requested a withdrawal of €637. The casino sent the player an email which stated that they would have liked to call them on the phone. After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons. The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party. The case remains unresolved.
The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.
The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter. No update since then.
The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed. No update since then.
The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed. No update since then.
The player, James deposited £547 and won £3,587 in total. He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills. The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo. The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people. After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.
The player, Iand, complained that he wanted to deposit £20 but deposited £100 by mistake. He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site. He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit. The casino then replied in the complaint that his deposit would be returned to him. There is no more information on this case available.
The player, Pandrop22, won and submitted a withdrawal for £1,400 and kept playing with his remaining balance. He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support. After that, he got refunded £400 (assumed to be his deposit) and was told that his account had been closed because of a previous self-exclusion in a sister casino, Kaboo. The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.
The player played with a bonus and managed to complete the wagering requirements with €5,700 in total winning and sent his documents for verification. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino. The player denied these claims and the casino replied that there's nothing more they could do and he should contact MGA if he wanted to pursue this further. There is no more information provided.
The player, Annmarryafool, had played at the casino for a few days, made multiple deposits and received multiple bonuses some of which she managed to roll over and ended up with a total of £2,728 in winning. During the few days of her playing, her withdrawals were all canceled and after she finished playing, all of her money had been removed and she was left with a £200 balance. The casino never responded to the complaint and it remains unresolved.
The player requested a withdrawal of €20,000 and the next day their account was locked and under the investigation. The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again. After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification. So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case. There is no further information available.
In the past, David made two successful withdrawals with no issue. When he accepted a bonus, won, and requested the third withdrawal in the amount of £974, he was denied due to the bonus conditions being breached and all his funds were confiscated. There is no further information on this case.
Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account. He contacted the customer support and was told to send documents for verification and the problem should be fixed. That didn´t happen and his account was closed and the funds of SEK140,000 were confiscated. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved. There is no further information on this case.
The player requested a withdrawal of £3,838 but it was denied due to the bonus conditions being breached. The casino confiscated all of the funds and closed the player's account. There is no further information on the case.
The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus. About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets (in this case an iPad). The player had offered three pictures as a proof of the bonus and prices. There is no further information on the case.
플레이어 'DJBOTIM'은 총 175,000 INR의 4 회 인출을 요청했습니다. 인출 처리 기간이 불만족 스러웠고 지원팀에 문의 한 후 보안상의 이유로 자신의 계정을 확인하고 있다는 알림을 받았습니다. 그는 자신의 계정이 확인되었으며 지연에 대한 이유가 없어야한다고 주장했습니다. 그 이후로 업데이트가 없습니다.
The player complained they made a deposit of €25 which was never transferred to their casino account. The casino asked them on several occasions to send necessary documents for the account verification which the player said they sent a long time ago. Also, their withdrawal request of €100 was pending and casino responded that they were putting on an investigation of the strayed payment transaction. They also said the player's account had never been verified hence their request for documents and the withdrawal request had been approved and processed before. In the end, the player said he had sent the documents a while ago, no update since then.
Nicholas made a withdrawal previously without any problems. But when he requested a much bigger withdrawal of £9,246 he was denied due to a self-exclusion in their sister casino. He had no idea they were sister casinos and was also surprised that he was able to withdraw much smaller amount previously without any hesitation from the casino. The complaint remains unresolved and has waited for an answer from the MGA (Malta Gaming Authority).
The player made three deposits and won £1,200. When the player tried to login into the account, the access was denied and they were asked to contact the support team. The casino informed the player that the account was closed due to the self-exclusion at one of their sister casinos. The casino decided to return the player's deposit. There is no further information on the case.
The player requested a withdrawal of £1,000 but was denied due to the self-exclusion at the casino's sister casino. There is no further information on the case.
The player, MILNEJ2, requested a withdrawal of £360 and sent all the documents for verification. Shortly after that, his account was closed and the funds were returned to him. The casino claimed he self-excluded himself in one of their sister casinos. The player claimed that he didn't know about the other casino being their sister casino and was surprised that he was able to sign in with the same details, deposit money, and play. The casino apologized to the player for the inconvenience but there was nothing else they could do about it. There was no information online about these two casinos being sister casinos. No further information on this case is available.
Joeshmo requested a withdrawal of £250 but was denied due to the self-exclusion at one of the casino's sister site. His winnings were confiscated and his deposits were returned to him. The player mentioned that there was no information online about these casinos being sister sites. There is no further information on this case and it remains unresolved.
The player was denied an access into the account. When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case. The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA (Malta Gaming Authority). There is no further information on the case.
The player complained they won free spins and played a game with them and on the last spin, there was an error message where the page refreshed and after that, all the winnings were lost. The player informed about this the casino support and they informed them there were no records proving that such game was ever played by them. From the casino's side, they had sent the player a copy of their playing log which proved there was no such game played but the player insisted the game was played. This complaint remains unresolved.
In the past, this casino had way too many complaints but ever since it was bought by the Betsson Group at the end of March in 2017, it changed for better, much better. This complaint is from 2015 where the player's account became permanently blocked with their funds of €4,500 still in there. The casino received all the documents needed for the account verification before their doings, but the reason for the closure stayed unknown. Later on, the casino said that the account was under the investigation and they would contact the player with an update. They never did and the complaint was left unsolved.
플레이어에 따르면, 그녀는 16,000 유로를 이길 것이지만 그녀가 얼린 게임은 1,400 유로를 받았다. 그녀는 게임을 여러 번 새로 고치려고 시도했지만 작동하지 않습니다. 플레이어는 추가 조사를 위해 게임 공급자 인 NetEnt에 문제를 전달한 카지노에 관해 카지노에 연락 한 것보다. 그 일이 끝나면 공급자는 플레이어가 정확한 양의 상금을 받았으며 시스템 오류로 인해 오류가 발생했다고 결정했습니다. 그 이후로는 관련 업데이트가 없습니다.
After the player completed the wagering requirements, they requested a withdrawal of SEK91,000. Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed. The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.
Budalic's withdrawal of €2,100 was denied. The player admitted that he tried to log in to his Casino Euro account with his Euro Casino account username and password by a mistake. Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played. The casino claimed otherwise and returned the player's deposit. No further information is available.
NIKKO24 had his winning of €6,000 confiscated due to violated bonus terms and conditions. He was in a complete shock when it happened because he was a long time player of the casino, for over four years. The casino never responded to the complaint and it remained unresolved.
The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated. The complaint remains unresolved. No update since then.
The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated. No update since then.
The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action. No update since then.
The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost. When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen. Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment. No update since then.
The player complained their withdrawal was delayed. The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. No update since then.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount. No update since then.
Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner. Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition. The player complained about the slow responsiveness of the casino. No more update.
플레이어는 Gamstop을 통해 자체 제외되었지만이 카지노의 보너스 혜택이 포함 된 이메일을 계속 받았습니다. 그런 다음이를 사용하기로 결정하고 총 £ 1,109의 예금을 몇 개 만들었고 그 돈으로 3,500 파운드를 이겼습니다. 그러나 카지노는 상금을 압수하고 자기 배제로 인해 자신의 계정을 폐쇄했습니다. 그들은 선수의 예치금을 반환하지 않았으며 그는 고소를 고등 당국에 제출했습니다. 그 이후로는 더 이상의 정보가 없습니다.
Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents. Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website. Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him. The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated. No more update since.
Abyrvalg from Germany accidentally used VPN and the following day, their account had been closed. The player was recommended to contact higher authority, a relevant regulatory body. There is no update on the case and it remains unresolved.
Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result. Player reported this to the casino which was taking a very long time to reply. They replied they were waiting for the game provider to investigate on this. No more update since.
The player's account was fully verified and a deposit was made via credit card and once they requested a withdrawal, the casino wanted them to use their PayPal account instead. But as explained to the casino, the PayPal account in question was not in use anymore because it was hacked and therefore not secure. The player was willing to undergo a substantial verification check for a withdrawal to the bank account, but the casino replied it was impossible due to AML, the anti-money laundering requirements. Thanks to the player's knowledge of financial transactions it turned out this could not, in reality, be an AML requirement as long as the required payment method was verified. In the past, the casino had no issues with sending the winnings to their bank account but this time, it was a different story. The withdrawal request hasn't been processed and the casino didn't reply to this complaint at all.
The player requested a withdrawal, submitted their verification documents which were approved almost right away, but their withdrawal still didn't go through. The casino claimed that it was because of security checks and they didn't give any an estimated time by which it should've been finished. There has been no further progress in this case and the casino hasn't responded to it either.
The player's withdrawal had been pending for longer than it was supposed to and they were told by the casino support that some withdrawals require extended security checks. But the casino never requested any documents for verification from them. The casino didn't respond to this complaint as well.
The player wanted to withdraw their money after they had won in the casino, but they only received a part of their winnings and the rest of it was still awaiting approval. There have been no further updates and the casino hasn't responded.
The player wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period. The casino support didn't provide the player with any information concerning this withdrawal and they also never responded to this complaint.
The player wanted to withdraw their winnings but they were removed from their account and only deposit remained. When contacting support, the player was told that it was done due to a breach of T&C. Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino. The customer saw this as unfair and thus filed this complaint but the casino hasn't responded.
After having played with a bonus and winning, the customer requested a withdrawal but subsequently, their account had been closed due to a breach of a bonus rule stating "bonus available only once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address". The customer claimed not being aware of any breach and when asked for further explanation, the support didn't provide any. The casino didn't respond to this complaint either.
The player had wanted to withdraw their winnings and tried to verify their account. But instead, the casino closed their account claiming that the customer had self-excluded themselves on the casino's sister site and that they were closing their account. The player received their deposit back but there is no further information on this case and it stays unsolved.
After playing with a bonus and winning, the customer requested a withdrawal but soon after that, they received an e-mail stating that they breached the casino's Terms & Conditions and that their winnings had been seized. The player said that they couldn't have breached the terms and asked the casino for a proof. The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further, they should turn to a gaming authority. There is no further information on this case.
When the customer asked for a withdrawal, their winnings were confiscated by the casino citing bonus terms were at the breach. The player argued they couldn't have breached the terms and that they had already withdrawn money at the casino in the past. The casino responded with citing which terms the customer breached and if they wished to pursue this case further, they should turn to a gaming authority. No further details were posted.