PalmSlots Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Hello, I thought it was a formal and serious casino, I already made a withdrawal before and all the documents approved that it was paid in one day, now that my withdrawal is higher they tell me that the withdrawal is in "review" and I have to wait, They told me that in 48 hours the withdrawal would have been approved, I'm still waiting and I don't get a response, they just tell me to wait longer that they are reviewing, reviewing what? If I have everything in order and an operational account, please help me to resolve my complaint

Thank you

Buenas, creía que era un casino formal y serio, ya hice una retirada con anterioridad y todos los documentos aprobados que se pagó en un día, ahora que mi reintegro es mayor me dicen que la retirada está en " revisión " y tengo que esperar, ellos me dijeron que en 48 horas ya se habría aprobado la retirada, yo aún sigo esperando y no obtengo respuesta, solo me dicen que espere más tiempo que están revisando, revisando que ? Si tengo todo en orden y cuenta operativa, por favor ayudenme a resolver mi queja

Gracias

Dear Turele,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Money in account, complaint resolved, greetings

Dinero en cuenta, queja resuelta, un saludo

Awesome news, Turele. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.