Pin-Up Casino - 플레이어의 출금이 지연되었습니다.

Scammers!!! I made several deposits from my card and everything was fine, until i won a bit (~300€) and tried to withdraw money.First I’ve been told it’s a technical issue and will be sorted in 24h (it didn’t happen) then another 24h to address this to the Financial Team, then I’ve been advised to contact my bank, then try a different card, then change the withdrawal method and still nothing . Customer Service is absolute useless, they cannot answer any of my questions just raising some disputes and make me wait for an email that never comes. AVOID this casino, it is a scam!!

Dear Serghei,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you successfully pass the KYC verification?

Before we move forward with this case, I would like to ask you to forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Serghei,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.