Posido Casino - 플레이어가 도박 중독으로 인해 계정 폐쇄를 요청했습니다.

My account is not blocked even though I have written several times and complained about losses and gambling addiction. I want this site to delete my data and block me from gaming forever!

Mein Konto wird nicht gesperrt obwohl ich mehrmals angeschrieben habe und über Verluste und Spielsucht geklagt habe ich möchte das diese Seite meine Daten löscht und mich für immer zum Spiele sperrt!

Hello findikfistik86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

I clearly wrote that I am addicted to gambling

Ich habe deutlich geschrieben das ich spielsüchtig bin

Hello findikfistik86,

Please forward the communication where it is clearly visible that it was sent to Posido Casino, with a time stamp and that you have mentioned gambling addiction to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

Dear findikfistik86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.