Posido Casino - 플레이어의 탈퇴가 지연됩니다.

I registered at the casino. I won €500 in the games and I made a withdrawal on June 20th, but I haven't gotten any response. When I try to verify my account, it says that verification is not necessary. On June 22nd, I sent all the information via the casino's email, but still nothing. In the chat, they told me there was a problem and first I should wait 2 days, then 3, and now they say they have more problems.

Me he registrado en casino .en los juegos he ganado 500€ he echo un retiro en 20de junio y de momento no tengo ninguna respuesta cuando intento verificar la cuenta está escrito que no es necesario la verificación .el día 22de junio por el correo electrónico de casino he mandado toda la información ,pero tampoco nada. ,por el chat me digan que tienen un problema el primero debería que esperar 2dias logo3 ahora tienen problemad

Dear rasate1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello, the problem is that it is not verified and they do not ask for anything, for my part I have sent all the information by email and nothing

Hola,el problema es que no está verificada y no piden nada, yo por mi parte he mandado toda la información por el correo electrónico y nada

It's not verified, that's what I'm waiting for.

No está verificada eso es que estoy esperando

You submitted your withdrawal request on June 20, which was 13 days ago. Have you received your winnings yet? Please let me know.

The problem has been resolved. They paid me without verifying the account. Thank you

Se ha resuelto el problema me han pagado sin verificar la cuenta .Gracias

Dear rasate1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru