Thank you for your feedback, Boyki01. We’re really sorry to hear about your negative experience, and we understand how frustrating it can be when things don’t go as expected. Our goal is to provide a fair and enjoyable gaming environment, and we always aim to be transparent with our bonus terms and conditions.

We deeply regret that this situation led to disappointment, and we truly appreciate you sharing your experience. If you haven't already, please feel free to reach out to our support team for further clarification or assistance regarding your case.

We value your feedback and hope we can improve your experience in the future. Thank you for giving us a chance to address this.

Greetings, Boyki01

Usually the verification process happens pretty quickly. Please contact support by mail, we will definitely try to resolve the situation and jinx your experience!

With respect,
Team Kakadu.