Dear Steven-Pascal,

Thank you for sharing your feedback with us. We are truly sorry to hear about your experience, and we want to address your concerns.

At Kinbet Casino, we take all feedback seriously, and we strive to maintain the highest standards of fairness and customer satisfaction. We can assure you that our games are fully licensed and independently tested for fairness. Any claims of manipulation are thoroughly investigated, and we encourage you to contact our support team if you believe there is an issue.

Regarding withdrawals, we understand the frustration that can come with verification processes. These are in place to ensure the security of all players, and we are constantly working to make these processes as smooth and efficient as possible. If you experience any delays or difficulties, please reach out directly to our customer support at [email protected], and we will make it a priority to assist you.

We also regret to hear that you feel disappointed with our customer service. We aim to provide helpful and respectful responses to all inquiries, and we are sorry that we did not meet your expectations on this occasion.

We hope you will give us another chance and contact our team directly for any unresolved issues. Your satisfaction is important to us, and we are committed to improving based on your feedback.

Best Regards,
Kinbet Casino Team.