Rabona Casino 리뷰

I’m writing this review because Rabona Casino is currently holding €6,710 of my money. I’ve done everything they asked, followed every instruction, and even stayed patient longer than most players would. In return, I’ve been met with contradictions, silence, canceled withdrawals, and excuse after excuse.
Here’s what has actually happened — in full detail:
🚩 1. Withdrawals canceled without warning
Three withdrawal requests that had been pending for nearly 3 weeks were suddenly canceled without notice or explanation.

No email, no support update — just removed.

Support didn’t even acknowledge it until I asked multiple times and then even contradicted each other.

🚩 2. Verification abuse – endless loop of contradictions
On July 7, I was told to verify my account — standard, and I complied immediately.

I submitted all documents the same day: ID, bank card, selfie, and bank transaction history in official PDF format.

3 of 4 documents were accepted quickly. The transaction history became a "problem."

And this is where the real abuse began:
I uploaded the same valid PDF over 10 times - each time, the file vanished from the system with no error.

Support told me "it wasn’t received," then another agent said, "we have it, but it’s unclear," then another said, "it’s tampered with" because I renamed the file for clarity.

Eventually, a ticket was opened, and I was asked to send it via email. I did — twice — to the address provided by support. No reply.

When I followed up, one agent said, "we never got it." Another said, "we see it." Then the next day? "It’s missing again."

This has gone on for 10 days now, and just when I thought it couldn’t get more absurd, I was told:

"The June statement must be in paper format, stamped by your bank."
Seriously?
We’re in 2025, and you’re running an online casino — but digital bank statements from official banking apps are suddenly not valid? When every other regulated casino I’ve ever played on accepted them without issue?
🚩 3. Obvious stalling tactics
I’ve been in 15+ live chats — agents rotate, responses contradict each other.

Some can "see" the verification page, others "can’t access it."

Sometimes my file is there, then it’s not. Sometimes it’s "missing," sometimes it’s "being reviewed."

When I share proof (screenshots of uploads, email confirmations, etc.), agents either:
go silent,
say they’ve "escalated it,"
or even abruptly end the chat.
This is not KYC. This is deliberate obstruction.

🚩 4. Everything else continues as if nothing is wrong
While they stall my verification, they continue sending me deposit bonus offers.

My account remains open, and I can still deposit.
I just can’t withdraw anything — not even the €1,500 that had already been pending for more than a week before they suddenly started the KYC process.

🧾 What I’ve Provided (and can prove):
Valid government ID
Photo of payment card used
Selfie with ID
Bank transaction history in official PDF format
Follow-up via email (with screenshots)
Screenshots of uploaded files being accepted by the system
Multiple live chat transcripts confirming their internal contradictions.

⛔ Final Thoughts – You’ve Been Warned
I don’t write this lightly. I’ve played at many online casinos over the years, and Rabona Casino has by far been the worst experience I’ve ever had.
What started out as a good platform turned into a nightmare the moment I got lucky and tried to withdraw more than €500.
Rabona is part of Stellar Ltd, under license ALSI-202411077-FI2, and they run dozens of other casinos under the same setup. If this is how one of their brands behaves, I have serious doubts about the others too.
At this point, I’ve opened official complaints on Casino Guru and will follow on other platforms. I am fully prepared to escalate this further until I receive my €6,710 in winnings, because I’ve done everything right, and the delay is 100% on them.

Avoid this casino. They are scammers.
I made deposit and placed one bet.
They limited my account after this and they didn’t allow me to withdraw my money.
They asked for several documents for the account verification, and was asking for every document to resend it again and again, because they didn’t accept it. Through emails, they answer after 2 - 3 weeks. At the live chat , you have to wait for hours, and when you finally connect with agent, they refresh the page and you have to wait again . It’s the worst casino ever. They blocked my account with all my balance inside , despite that I send them all the verification documents 3 and 4 times. They also ask for too many crazy documents. Avoid it guys , your mental health worths more..

I don't understand how this page has such a high rating.
On December 7th I created my account and deposited 500 PEN, when betting I won 1500 PEN, I tried to withdraw and they asked me for verification, I sent all my documents since December 9th and they don't approve it, they don't accept my bank statement, they ask me to send an email to support, I attach my account statement and they ask me to send it, support doesn't read the messages.
I can't verify my account and my withdrawal from December 9th is not processed, my verification should be simple because I only have 1 deposit, but still the support doesn't give me a solution-

No entiendo como esta pagina tiene una calificación tan alta
Yo el dia 7 de diciembre me cree mi cuenta y deposite 500 PEN, al apostar gane 1500 PEN intente retirar y me pidieron verificación, yo envió todos mis documentos desde el dia 9 de diciembre y no me la aprueban , no aceptan mi estado de cuenta bancario , me piden que envié correo a soporte , yo adjunto mi estado de cuenta y me piden que lo envié , el soporte no lee los mensajes.
NO logro verificar mi cuenta y mi retiro desde el día 9 de diciembre no se procesa , mi verificación debería ser sencilla porque solo tengo 1 solo deposito , pero aun así el soporte no me brinda solución-

So, the playing itself worked well. Lots of sports betting options, lots of casino options. There's something for everyone. There are lots of deposit and withdrawal options, including crypto, which I really like. A lot was required for verification, but I didn't have any problems with it and it was relatively quick (2 days). What bothers me is that I couldn't verify myself straight away, only when they wanted me to, because I always verify myself in the casino immediately before I deposit. Now for the main problem, the withdrawal limit and the duration. €500 a day is really too little and waiting up to 14 days for a withdrawal is not up to date, playing is no fun like that. I waited 8 days for my withdrawal. The only positive thing is that if you can verify yourself without any problems, you will get your money. (At some point). If there was more transparency with withdrawals, the casino would be great.
The support is good when it is not about withdrawals. (When you have questions about withdrawals you often get the same answers which are not correct)

So, if you don't have a problem waiting for your money then there's nothing to say against the casino.

So, das spielen selbst hat an sich gut funktioniert. Viele Sportwetten möglichkeiten, viele Casino möglichkeiten. Für jeden ist etwas dabei. Es gibt viele Ein und Auszahlungsmöglichkeiten auch Crypto was mir sehr gefällt. Für die Verifizierung wurde viel angefordert aber ich hatte an sich keine probleme damit und es ging relativ schnell ( 2 Tage ). Was mich stört ist das ich nicht sofort mich Verifizieren konnte sondern erst wenn sie es wollten, da ich mich immer sofort im Casino Verifiziere bevor ich einzahle. So nun das Hauptproblem, der Auszahlungslimit und die Dauer. 500€ am Tag ist echt zu wenig und bis zu 14 Tage auf die Auszahlung warten ist nicht zeitgemäß, so macht das Spielen keinen spaß. Auf meine Auszahlen habe ich 8 Tage gewartet. Das einzige was man Positiv sagen kann, sollte man sich problemlos verifizieren können bekommen man auch sein Geld. ( Irgendwann ) Sollte es mehr Transparenz geben bei den Auszahlungen wäre das Casino super.
Der Support ist gut wenn es nicht um auszahlungen geht. ( bei auszahlungsfragen bekommt man oft die gleichen Antworten die nicht richtig sind)

Also, wenn du kein problem hast auf dein Geld zu warten dann kann man nichts gegen das Casino sagen.

I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.

Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)

Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.

However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience

Now, I want to thank all the forum admins and readers here. Good luck in your games too!

The interface and design of the casino are absolutely top. Everything works perfectly too.

I don't give the casino the perfect rating because cashback is only available from the third level (requires around 20,000 in sales). And the withdrawals take 5 days to be processed and you can only have 3 withdrawals open at a time. I was able to make a profit of almost 3000 euros and now have to wait almost 2 weeks because it takes a long time for the payouts and a maximum of 500 euros can be withdrawn per day.

If the casino adjusts the payout interval and payout conditions, it is the perfect casino. But as long as this isn't done, unfortunately only 4 stars instead of 5.

Die Oberfläche und das Design des Casino sind absolut Top. Es funktioniert auch alles perfekt.

Nicht die perfekte Bewertung gebe ich dem Casino weil es erst ab der dritten Stufe (Braucht etwa 20'000.- Umsatz) Cashback gibt. Und die Auszahlungen dauern 5 Tage bis Sie bearbeitet werden und man kann nur 3 Auszahlungen gelichzeitig offen haben. Ich konnte einen Gewinn von fast 3000 Euro erzielen und muss nun fast 2 Wochen warten weil es lange dauert mit den Auszahlungen und max 500 Euro pro Tag abgehoben werden kann.

Wenn das Casino den Auszahlungsintervall und die Bedingungen zur Auszahlung anpasst, ist es das perfekte Casino. Aber solange das nicht gemacht wird leider nur 4 Sterne statt 5.

kasa san opened an account, and paid a deposit, I did not receive any welcome bonus. customer service later corrected that decision for me, and I got a 100% bonus on sports betting. But alas... the conditions are very bad for players. the odds for a singles match must not be less than 2.0. And for multi bet no less than 1.5 per match. The bookmaker doesn't really have an offer on most sports, except football. Rabona is more of a betting shop than a casino, and there is horse racing betting. The bonuses they offer are better than not taking them at all. conditional spins are very demanding, plus all bonuses have a short validity period. and after so much time, they didn't ask me to verify my account. I know from previous experience when the casino doesn't ask for verification, and doesn't plan to pay. live chat service is the best part of this casino. The casino provider seems to be Evolution, since it is by far the most represented. Got some vouchers, and FS. But these are not FS, they require an additional deposit. The voucher can only be used after 100 spins, with a min bet of $5?! i tried to withdraw my money i paid but i couldn't. Only silence from their side. for all my complaints, customer service tells me that's what it says in the T&C. looks like i need a lawyer when i go to this casino. everything is so complicated for the players, except for the deposit. another in a series of small scammers' casinos. I don't know just who gives him good reviews, because there are hundreds of player complaints on the forums.

kasa san otvorio nalog ,i uplatio depozit nisam dobio nikakav bonus dobrodošlice. korisnički servis mi je kasnije ispravio tu odluku, i dobio sam 100% bonus na sportsko kladjenje.Ali avaj...uslovi su veoma loši po igrače. kvota za singl meč ne sme da bude manja od 2,0. A za multi bet ništa manje od 1,5 po meču. Kladionica nema baš neku ponudu na većini sportova,osim fudbala. Rabona je više kladionica nego kazino, i postoji horse racing kladjenje. Bonusa koje nude bolje sa ne uzimate uopšte. uslovni obrti su veoma zahtevni, plus svi bonusi imaju kratak period važenja. i posle toliko vremena, nisu mi tražili verifikaciju naloga.iz dosadašnjeg iskustva znam sa kada kazino ne traži verifikaciju, i ne planira da isplati. live chat služba je najbolji deo ovog kazina. kazino provajder je izgleda Evolution, pošto je ubedljivo najviše zastupljen. Dobio sam neke vaučere, i FS. Ali to nisu nikakvi FS, zahtevaju dodatni depozit. Vaučer se može iskoristiti tek nakon odigranih 100 spinova, sa min bet od 5$?! probao sam da podignem svoj novac koji sam uplatio, ali nisam mogao. Samo ćutnja sa njihove strane. za sve moje primedbe, korisnička služba mi kaže da tako piše u T&C. izgleda da mi treba advokat kada idem u ovaj kazino. sve je tako komplikovano po igrače, osim depozita.još jedan u nizu malih kazina prevaranata. Ne znam samo ko mu daje dobre kritike, jer po forumima ima na stotine žalbi igrača.