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I deposited $50 and got a 300% no playthrough bonus. I provided my banking information, including the Bank SWIFT code for international wire transfers. My transaction has been declined 5 times in 5 weeks. The latest reason is that my bank account is a joint account and they don’t pay on joint bank accounts. This is a total bs reason. So a married couple can’t cash out? I will open a separate account but they will come up with some other bs. I can’t believe that you didn’t blacklist this scam operation. If you can do something to get my $350 payout I would greatly appreciate it.

Hello Steven,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal for the first time? When was the last time you contacted the casino and did they respond to you since? Since when is your account fully verified and did you receive a confirmation of it?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

My first request to withdraw was on May 2. My online confirmation was approved on the same date. I was told that I had to provide my banking info via email even though it was done online. The chat person said they do not pay on joint accounts. This was after my third request. This is just another runaround to delay or not pay. Please Nick give me a reasonable answer.

Hello Steven,

Even if you used a joint account, it shouldn't be problem to get paid out as long as you are the owner of the account as well. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Steven,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Raging Bull Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Could you please state the reason why the player's withdrawal has not been processed yet in more detail?

In what circumstances is the casino able to pay the player his winnings?

Thank you in advance for providing the information.

Greetings all,

I reviewed the case and it appears the payout method submitted, wire transfer to Fifth Third Bank is not possible. Unfortunately our 3rd party payment providers are not capable of depositing to this bank. One of my agents has reached out to you via email Steven. Just communicate with them and we will do what we can to get things on track for you. Also please re-request the amount for withdrawal as it is currently in your playable balance.

Best wishes,

Nick and Raging Bull

I have resubmitted my withdrawal for $350. The bank has verified that the SWIFT code is FTBCUS3C for wire transfers. If it is good when I get charges for international deposits why wouldn’t it be good for withdrawals? Please do the right thing and send me my money.

Thank you both for the updates.

Dear Steven,

Please let us know as soon as you have any news or update regarding your withdrawal.

Money transfers to any bank are possible with the proper information(which I provided). Saying otherwise demeans the intelligence of anyone with an ounce of brains. There are other ways to pay if one way is a problem. You guys seem to be in bed with the casinos on your website so I don’t expect any resolution. All of you should be ashamed of yourselves. An elaborate website like yours would not be possible without funding from the casinos.

Thank you very much for your opinion, Steven. However, I do not see any information related to this complaint. So, let's get back to the main issue.

Is there any progress? Could you please provide us with an update on your withdrawal?

My withdrawal has been denied again, the sixth time. Again then are saying that it is a joint account. They want me to have an account only in my name. You guys said having a joint account does not matter. What can a player do when there is no other payment option? I thought you guys can resolve problems with casinos. My case is a no-brainer. Please have them stop delaying and pay me.

You said their third party payment provider can’t wire to Fifth Third Bank so why are they back to saying they can’t pay on joint accounts? Both are total bs reasons. Please get to the bottom of this. Thanks

At this point the casino must know that I will never make another deposit so they will not pay me. Don’t you agree?

Thank you for the update.

Dear Nick and Raging Bull,

Could you please look at the player's issue again and provide us with your suggestion for a solution to this situation?

Greetings all,

It has been a couple weeks since my deputy manager reached out via email to assist. We are still waiting for a reply to that email. She is the absolute best at resolving these situations but until we have a valid method of payout on file there is little we can do to help.

Please respond and communicate Steven and we should be able to get things sorted for you.

Best wishes,

Nick and Raging Bull

I have never received an email from any manager. Do you mean an email was sent to someone at the casino? There is nothing I can do on my end to get paid. A legitimate win should be honored. A method of payment should not preclude a player from receiving his winnings. Next I expect to hear that I should request another payout because my money is back in my playing account.

Dear Nick and Raging Bull,

Could you please provide us with the information on when the mentioned email from your deputy manager was sent and what player's email was used? Was it the same email address as he filled in this complaint and was registered in Raging Bull Slots Casino with the casino account?

All this is beyond farcical. My email is on file with the casino. My bank account information is on file. If that isn’t good enough why not pay me on the debit card which I used for my deposit. It is associated with my bank account. Every merchant in the world pays customers on the card used to make a purchase, including numerous online casinos. Is this too complicated to resolve?

Greetings all,

Yes indeed, the email was sent to the same address registered here and also within the casino account on the 20th of June. Just waiting for a response.

Best wishes,

Nick and Raging Bull

I never received any email from the casino. This is another bs reason not to pay. Besides, what other information could I possibly provide? If you sent it try resending it. I am curious to see the obvious delay tactic.

For example, you could provide information about possible alternatives for payment methods that you can use to withdraw your winnings.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it does not mean necessarily, that it will be offered for withdrawals too.

If you are advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

In the meantime, I was also provided with a confirmation about the email mentioned above. It was sent to you on the 20th of June, 2022, as was stated, to the correct email address.

I understand that email may get lost sometimes. Therefore, the email will be resent to you in the near time.

Once you receive it, please, answer the email with the required information. Also, I recommend you check all your email inbox folders then.

Dear Nick and Raging Bull Slots,

Let us know please when the email is resent.

Thank you both for understanding.

Hey all,

Email was resent yesterday. Looking forward to resolving this situation.

Best wishes,

Nick and Raging Bull

Hello, Steven,

I am sorry for the delayed reply.

I was provided with a screenshot of a previous email sent to the correct email address on June 20, 2022.

Are you sure you checked all your email inbox folders, please?

Branislav,

If you have the screenshot why can’t you send it to me? Or at least tell me the context of the email. If you don’t have it anymore please have them resend it to you and then you can forward it to me. What a novel idea —-don’t you think?

This whole process is shameful.

Dear Steven,

Do you have a Bitcoin wallet?

I don’t have a Bitcoin wallet and I don’t intend on getting one. You didn’t address my previous question. Why can’t you resend me the email if they confirmed the transmission with you? I’m tired of being taken for an idiot by both sides. If I get another non-answer just drop my case and party on, Branislav.

There are reasons why Nick did not share this information directly here, in this open thread, and we respect it.

Noone takes you for an idiot, and I am assuring you that we take your issue very seriously.

Dear Nick,

I would like to ask you to help us a little bit again. To be able to check the email, could the email be sent again with my email in the recipients/copy (branislav.b@casino.guru)?

I am aware of the situation and I highly appreciate your cooperation and willingness in resolving the issue, unfortunately, there is no option on how we can check it in another way on our side.

Looking forward to hearing from you. Hopefully, we will be able finally to move somewhere forward soon.

Hey all,

We've gone ahead and re-sent the email to both of you, we will need a reply directly to the email address it originates from Steven for internal ticketing purposes. So if it does not arrive once again to Steven perhaps Branislav can forward it and we can get this show on the road.

Best wishes,

Nick and Raging Bull

Hello, all,

Thank you very much, Nick, for your help.

I confirm I received the email. However, indeed, I cannot double-check Steven's email address anywhere in the communication, I can see just my email.

I answered the email and I manually added Steven's email there.

Dear Steven,

Please, check all your email inbox folders, and let us know whether you received Anabelle's email or mine. Also, please answer Anabelle's questions from her original email.

I am looking forward to hearing from you soon.

Hey all,

Just to clarify, our internal email system only allows one recipient per email thus the identical email was sent to both email addresses separately. Thank you Branislav for sharing the email with Steven.

Best wishes,

Nick and Raging Bull

Danielle said they don’t accept joint accounts. Then later they said they can’t wire to my bank. Which is it? In any event, I have opened a Bitcoin wallet and will attempt to get paid using this option.

Alright, Steven, thank you for the update.

So, do I understand correctly that you are already in contact with a casino representative? Could you please keep us updated and let us know once there is any progress on your alternative withdrawal option?

Hey all,

I would just like to confirm that we have yet to receive a reply to any of our emails, if you are comfortable handling this on your own Steven then it is certainly your prerogative however unless we receive the necessary information directly we can't intervene on your behalf.

Best wishes,

Nick and Raging Bull

Nick,

I received a copy from Annabelle of casino support forwarded by Branislav on July 18. The email said they do not accept joint accounts for wire transfers and if I had an account in my name only. You said in the the past that if I am also the owner of a joint account there should be no problem. Subsequently they said they could not transfer to my bank. She also asked if I had a Bitcoin wallet. In a last ditch effort to get paid I opened a Bitcoin wallet yesterday and informed Casino Guru yesterday. I requested a payout as well yesterday. Let’s see if I get rejected again.

Thank you, Steven, for the update. Good to see progress.

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment. However, please count on a processing time of several business days.

Dear Steven,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

My Bitcoin withdrawal for $200 has been approved on 8-2-22. They said it takes 7-10 business days. I will let you know what happens.

Alright, I understand and thank you for the update.

I am extending the timer until the 16th of August (10 business days - the stated maximum). Please, let us know once you receive the payment or provide us with an update before the timer expires.

Looking forward to hearing from you. I truly believe you will receive your funds shortly.

Dear Steven,

Was your issue resolved? Can you please provide us with an update?

We are extending the timer by 7 days. Please note that if we do not receive any response in the given time frame, or you do not require any further assistance, we will close the complaint according to the available information.

I have received my cashout for $180 a couple of days ago via Bitcoin wallet. Thank you for your help.

Thank you, Steven, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Nick and Raging Bull, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru