Raging Bull Slots Casino - 플레이어의 탈퇴가 지나치게 지연됩니다.

I've requested the amount

Will not respond through email. They so by way of chat but once again keep getting that they have escalated it and give it 5 to 7 and I have now been 20 days .

Dear CELTIC502,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey ! So sorry Petronela, for not responding in a timely manner..but yes, it's been in request state for almost a month now. I just spoke with them through online support and they said that they would be reviewing it in 24 to 72 hours. How they know that. I have now Idea since normally they tell you it's a whole nother department.

Thank you very much, CELTIC502, for providing all the necessary information. I will now transfer your complaint to my colleague Endri (endri.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, CELTIC502, 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Raging Bull Slots Casino's representative to join this conversation and participate in the resolution of this complaint. 

Dear Raging Bull Slots Casino, 

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? It has been already a month since the player requested the withdrawal.

Thank you in advance for providing the information. 

Greetings all,

I have reviewed the situation and will see what can be done to assist, if there is anything else required or any issues on my end I will inform you here.

Best wishes,

Nick and Raging Bull

Nick, I appreciate your response.

I've used your casino for awhile now and have always enjoyed it . I was really shocked and let down. But I do understand things happen.

Most of all thanks again for your response and most of all your time .

Hello Nick and Raging Bull,

Thank you for the previous response! 

Since you have reviewed the situation, we are still waiting for an update from your side. Could you please provide us with some more information regarding the player's withdrawal and the reasons why it hasn't been processed until now? 

Looking forward to hearing from you.

Best regards,

Endri from Casino.Guru

Hey all,

Just confirming that payment was issued on the 4th of September via Bitcoin and is confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Raging Bull

I did receive the winning thanks all.

Hello Emmanot,

Thank you, for confirmation and for using the Casino Guru complaint resolution center. I am very glad you have received your funds.

As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help. 

Best regards, 

Endri, Casino.guru