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Complaint Of Non-Payment From RagingBullSlots

After reading the multiple comments regarding this casino (RagingBullSlots) I have sure enough been let down by the customer support just like the rest! I Submitted my request to withdraw $1,710 on the 23rd of November (see attachment below) and was under the impression my request was approved at (2022-11-23 04:24 am - The same time the manager received the approval for his cut of the withdraw in the amount of $75) I was 1st told by support my bitcoin withdraw would be deposited within 3-5 business days the day after my approval. After the 3-5 days had been waited i reached out again and was then told Id have to wait 7-10 business days but that if I hadn't received the deposit by Monday December 5th to inquire one last time and the withdraw would be escalated and then guaranteed I would receive my funds no longer than 24hrs afterwards. I reached out yesterday Tuesday the 6th and It is now Wednesday the 7th and no funds. I would love to have someone with the RaginBullSlots team assist me in resolving this matter and having me paid out my rightful funds ASAP!  

Dear Codychilders9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Good Morning Krista, KYC Verification has been approved and I will attach below a picture of my entire transaction history for you to review. I have accumulated my funds through a bonus Ive undoubtedly completed the wagering requirements in full, as I was also informed the bonus in which I had utilized offered a NO MAX CASHOUT Guarantee. And Thank You very much for your speedy response as well as assisting me in getting this matter fix in such a timely manner! It is much appreciated

Thank you very much, Codychilders9, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Codychilders9,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Raging Bull Slots Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Greetings all,

I reviewed your case and I'm here to help, let us know when that cash comes in Codychilders9!

Best wishes and happy holidays,

Nick and Raging Bull

Thank you, Nick and Raging Bull, for the update. Happy holidays to you too.

Dear Codychilders9,

If I understand it correctly, at this point, it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding a successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

Dear Codychilders9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Nick and Raging Bull, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru