Raging Bull Slots Casino - 플레이어의 탈퇴가 지연되었습니다.

I tried this casino the first time on April15 or 16 and did pretty good. Made a withdraw on the first day of $ 950 . The next day a hit again. Got up to over $7000. On April 17, 2023 I requested a withdraw of $ 2500 ( the Dailey limit) the next day I requested Another $2500.

The first withdraw went through with no problems. I received the funds in less than 24 hours so I am thinking everything is good. I am not sure which promotion I used. I believe it was a no rules bonus, I did meet the wagering requirements so that should not have been the problem. I contacted the support staff through live chat and was told about the time frame. 7-10 business days so I waited. On the 28 or 29 I tried to inquire about the withdraw and was told that a request was sent to financial. I also learned that the first request that went through so fast was because I used coindraw and this option was no longer available because I was no longer had a VIP in the status.

I got the VIP status from one of the sister sites. Slot of Vegas, Plant7, silverOak, or lucky legends, not sure which one it was. Anyway I tried reaching the casino again but they have stopped communicating with me. I cancelled my second $2500 request I made on the 18th and then half of the first 2500 was approved and half was denied. They approved $1250 and requested a new withdraw of $1250. I have not received the money that was approved.

I did request another $250 withdraw thinking if it was a smaller amount that it would be more likely that I could get something. Anyway, it did not work. The casino will not communicate with me so now I am stuck and need to reach out for help.

Dear tryates078,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Which payment method you have opted for? Have you been asked to change your original payment method?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Half of the original 2500 was approved on may the 3rd but I have not received it in my bitcoin wallet. The other half was denied and was resubmitted by the casino.

I use crypto for deposits and withdraws. I made a withdraw of 950 that was almost immediate with coindraw but that option is no longer available to me because my VIO status was removed

Thank you very much, tryates078, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you, I hope it is also.

Hello there,

Thank you tryates078 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Ok, hopefully they will communicate with you.

thanks

Greetings all,

I've reviewed the situation and I'll see what can be done to assist, we should see the first payment come through in the not too distant future. Let us know when it arrives tryates078.

Best wishes,

Nick and Raging Bull

Thank you Nick and Raging bull. I will let y’all know as soon as it arrives.

Tryates078

Hey nick,

I just received a payment from Raging bull in the amount 1250. I guess this is the first payment?

thank you

Terry

Dear tryates078 and Nick, Thank you very much for the update. We will keep this complaint open until tryates078 confirms all their withdrawals have been successful. Please keep me informed about any further developments. Thank you!

greetings! As of now I have received $1250. I still have two pending withdrawals. One is for 1250 and one for 250, both of which have been pending for over 10 business days

thanks,

Terry

What are you waiting for me to reply to?

tryates078

Dear tryates078, I just want you to confirm that the remaining withdrawals have been successful so we can mark this complaint as 'resolved' in our system. Let us know when you receive the remaining funds or if you need any further assistance.

Thank you in advance!

Hey Peter,

I want to thank you again for your help. As of now I still have 2 withdraw request. 1 is for $250 that was requested on 5-1-23 and one for $1250 that was requested on 5-3-23.

Not really sure what is going on and the casino is still not communicating with me. If there is some way you can find out some I would be forever grateful.

thank you,

tryates078

Hey Peter,

was looking at my account and the 250 request is gone so I am assuming it was sent for payment.

just to see what would happen I started a live chat and a Mila Palmer actual responded to me. So at least they are communicating with me again. I asked her about the 1250 and she asked me to confirm my BTC address which I did and she said she would get it escalated. ??? What ever that means.

anyway that’s an update from me tryates078

Greetings all,

That $250 should be going out shortly via Bitcoin and I have requested a review for approval on the final request still pending, let us know when that payment arrives tryates078.

Best wishes,

Nick and Raging Bull

Thank you nick,

the pending request is part of the first request I made back on April 17th. I’m still not sure why I only got half of the 2500 original request. I’m not trying to be difficult but I have been waiting on that since April with no explanation as to why.

Hello everyone,

just an update. Raging Bull Casino has paid out all that I have requested. Took a little while but they have paid everything. Thank you Peter and anyone else that had a hand in helping me get what I had won.

I also want to thank Nick and raging bull for your cooperation and approving my request.

tryates078

Dear tryates078,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter