Raging Bull Slots Casino - 플레이어의 탈퇴가 지연되었습니다.

Hi I made a deposit with raging bull slots of $12 which I increased to a little over $20 and made a withdrawal. I then used a free bonus wagerered the required amount and initiated a withdraw of $100 on July 6,2024.

Hello Thoss5150,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I thought my account was verified I've had my account for over a year and have made previous deposits and withdraws. Don't know the exact verification date but I've had my account for a while. My winnings came off of a free bonus after I made a deposit

Hello Thoss5150,

Can you please forward the deposit, bonus and withdrawal history along with the communication between you and the casino to nikolas.b@casino.guru.

Here's two screenshots of my recent transactions. First I made a deposit then a withdraw then I redeemed the free spins. Support just keep saying it's processing.

Hello Thoss5150,

Based on the withdrawal history it was processed. Can you please provide a proof from your payment provider that it did not arrive?

Yes I received the $21 withdraw but the withdrawal im referring to is the $100 that's still pending

Thank you Thoss5150 for the clarification. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok thanks

Dear Thoss5150,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Raging Bull Slots Casino representative to join this conversation.

Dear Raging Bull Slots Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi Mirka hopefully we can get this resolved

Greetings all,

I have reviewed the situation and it appears that the withdrawal request is valid, it will still need to be reviewed by our approvals department however everything looks good from what I see. I would highly recommend completing the documents module in the casino cashier as well as visiting our service department and confirming your current Bitcoin address Thoss5150.

Best wishes,

Nick and Raging Bull

All my documents are already fully verified also

Dear Thoss5150,

Have you been able to progress in your withdrawal process?

No haven't made any progress my withdraw was stilling pending yesterday. Still a little confused as to why though

Dear Raging Bull Slots Casino,

Could you please clarify, if there is anything that can be done to speed up the withdrawal process?

Thank you

Hi Mirka. No I do not know how to speed up the process but my withdraw has been pending since July 6. The raging bull casino representative who responded to the case says everything is valid and my account is verified so I'm just wondering what's the hold up honestly

Greetings all,

I had the requested withdrawal reviewed by our approvals department and they noticed something I had not, and that is pattern of depositing then withdrawing the deposit (rather than playing it) in order to continue to receive free chips. In order for a free chip to be valid it needs to separated from the previous free chip by a deposit/play session. In this case there are many free chips and no deposit/play sessions.

Unfortunately the requested withdrawal is not valid due to multiple consecutive free chips per the terms and conditions of the casino and the free chips themselves.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

That is incorrect. I made a deposit and played it. Played for a while then realized my winnings weren't going over $20 so I made a withdraw. After I made the withdraw I used a free bonus. I always make a deposit b4 using a free bonus

I made a deposit at 2:45pm on July 5th played until 3:32pm then made a withdraw. So I actually played for 47 minutes before I made a withdraw. How long do I have to play to meet your standards

As you can see at the bottom screenshot they've canceled my withdraw as we're still investigating lol. They say I didn't make a deposit but as you can see on the first screenshot I started of with a deposit and 47 minutes later I made a withdraw. Then I claimed free chips wagered and won and initiated another withdraw on July 6 which we're currently discussing. I'm confused as to why or how my withdraw is now declined after I did everything correctly. Deposit, play, withdraw, redeem free chips, wager correct amount, withdraw. I don't see the issue or what I did incorrectly.

Dear Thoss5150,

I have received evidence from the casino, that you claimed multiple free chip bonuses(175RBC, FREECHIP.10321) without depositing between them, starting from January, which is not visible on the screenshots, you have submitted.

Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Mirka