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My withdraw has been pending from raging bull casino since 11/21/23. I spoke To customer service and they asked me to email all the information confirming my bank account and i did. I’ve heard nothing. I’d like to withdraw more but still waiting on the first withdraw request. This is a wire transfer

Hello trishst20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account was verified at the end of October. I deposited Several times in my account and hit a jackpot for the winnings. I spoke To customer service 2 weeks ago through the chat and she advised me to email all the information even though i submitted The same information when requesting the withdraw. I emailed them all my bank info per her request and have heard nothing.

Thank you trishst20 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear trishst20,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Raging Bull Slots Casino representative to join this conversation.

Dear Raging Bull Slots Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Greetings all,

I had the opportunity to review the account and I can confirm that as advised by the customer service agent the account provided for wire transfer cannot be used by our 3rd party payment providers until it has had previous activity within it. For the safety of our players we use a 3rd party payment system for sending and receiving funds, if the bank account could potentially reject the incoming payment then the 3rd party will not attempt transfer. Until we have an account on file that our 3rd party can transfer to we can't proceed I'm afraid. Do you have any additional banking options trishst20?

Best wishes,

Nick and Raging Bull

You can deposit in this account. I opened it specifically for raging bull because the bank i was using does not have a swift code. This bank does have a swift code. When i contacted Customer service about my bank not having a swift code, they advised me to open an account at another bank with a swift code. That’s what i did And now my withdraw is being rejected?

Dear trishst20,

Could you please let us know, if there has been any update regarding your withdrawal request?

Thank you,

Mirka

I havent Received any other information and have zero money deposited into my account. I have Used the account and sent that info to raging bull and still nothing.

Dear Raging Bull Slots Casino,

Could you please inform the player why the withdrawal problem persists?

Thank you for your answer,

Mirka

Greetings all,

I am still unable to locate any additional payout details submitted on the part of the player. Until we have a valid method of payout on file we won't be able to move forward.

Best wishes,

Nick and Raging Bull

What else is needed? I provided All banking info and statement.

Dear trishst20,

Could you please specify, which payment method you are trying to use, so we can look at why there is a problem with withdrawal?

Thank You,

Mirka

I requested A wire transfer to my bank account. I provided All the info and 2 bank statements

Dear trishst20,

I'm truly sorry for the inconvenience you've experienced. It can be frustrating to encounter issues with payment methods. I understand how important it is for you to have this resolved quickly. May I know if you've received any updates from the support team? Also, have you used this payment method to deposit funds in this casino? (this could be a potential problem too).

Thank you for your patience,

Mirka

I did not use this same payment method to deposit funds into the casino as my bank does not have a swift code. I had To open another bank account with a bank that has a swift code. I opened The account in November and have sent raging bull statements from December and January as well. I’ve reached out almost daily and pretty much am told the same run around. I resent All bank info for the 4th time and all statements. I checked Back today and they said to check back Friday. It’s unreal they allow you to deposit in seconds but it’s been 2 months and still no withdraw approved or sent.

I meant Sent statements for November and December

Dear Raging Bull Slots Casino,

Could you please specify, if there is any problem with provided bank statements?

Thank you,

Mirka

Greetings all,

As mentioned I am still unable to locate any additional provided documentation. It is possible that the documents were submitted via email from an email address not associated with the registered address in the player account, could you please let me know what email address you sent the documents from and to trishst20?

Best wishes,

Nick and Raging Bull

Trishst20@gmail.com

i will resend them again today

Dear trishst20,

Has there been an update regarding your withdrawal?

Thank you,

Mirka

Nothing. Keep getting the run around

I just Resent all my banking info again today for the 6th time.

Dear Raging Bull Slots Casino,

Have you been able to locate player's re-submitted documents?

Thank you

Greetings all,

The provided details have been submitted to and are being reviewed by the requisite department, hopefully we have progress soon.

Best wishes,

Nick and Raging Bull

Dear trishst20,

I am glad, that it seems, that your verification process is moving forward. Please notify me, if there is any update in your withdrawal process, or if important communication with the casino takes place.

Thank you for your cooperation,

Mirka

Spoke via chat with customer service yesterday and they need a 4th bank statement. I have Already sent November, December, January. They now want February. It’s exhausting.

I submitted The 4th bank statement and now they are saying they want a utility bill. I feel Like I’m being punked

Dear trishst20,

I understand that the KYC process can be tiring, and casinos are strict when it comes to verifying customer's identity. Can you please let me know if you have been able to contact the finance department and receive a helpful response from them? Additionally, have you been able to submit the required utility bill as mentioned?

Thank you for your patience.

They said they do not need a utility bill now. Everytime i talk To someone, they tell me something different. I emailed Them with no response as of yet.

Sent utility bill and resent bank statements. Hopefully progress soon

Dear Raging Bull Slots Casino,

Could you please clarify, if there has been any progress in the player's verification process?

Thank you.

Greetings all,

I was unable to open and review the bank statements myself however I had the documents department review them and they informed me that the account in question needs to show funding in order for our 3rd party payment providers to transfer to it, does the account now have deposits and withdrawals and show a positive balance trishst20? If you have bank statements showing this please send them.

Best wishes,

Nick and Raging Bull

Thank you for your reply, Raging Bull Slots Casino.

Dear trishst20,

Are you able top provide the document as requested?

Yes i have sent those

Dear trishst20,

Has there been any update regarding your verification process?

Dear trishst20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.