Raging Bull Slots Casino - 플레이어의 탈퇴가 지연됩니다.

Hello, I requested a withdrawal on June 26 at this casino, and now, on July 16, it hasn't even been approved or reviewed yet!!! Every time I contact support, they say the casino has exceeded the payment limit and needs to be reviewed again..

Hola, yo solicite el retiro el día 26 de junio en este casino, y ahora 16 de julio ni siquiera se Aprobó se reviso.!!! Cada reclamo con el soporte, que el casino ya pasó el límite de pago y se volverá a revisar..

Dear Nelimal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My first withdrawal, with the account fully verified

Mi primer retiro, con la cuenta totalmente verificada

No it's not a bonus

No no es bono

Thank you very much for your reply, Nelimal. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I only have this screenshot, always the same answer. Be patient they told me, but almost a month later and it hasn't even been approved!!

Solo tengo este captura, igual siempre la misma respuesta. Ten paciencia me dijieron, pero a un mes casi y ni siquiera se a aprobado.!!

Thank you very much, Nelimal, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Nelimal,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Greetings all,

I have reviewed the situation and it appears that everything is now in place within the player account to move forward with the withdrawal. I'll see what I can do to move things along!

Best wishes,

Nick and Raging Bull

Hello...!!! payment received today... Thanks Dominika for the help, Raging Bull Slots thank you.

Greetings.

Hola...!!! pago recibido hoy... Gracias Dominika por la ayuda, Raging Bull Slots gracias.

Saludos.

Dear Nelimal,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru