Rajbet Casino - 플레이어의 계정이 차단되었습니다.

i try to withdrawal my amount they asked me to do kyc then i upload my documents then they blocked my account without any explanation

Dear sumbul143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the whole situation completely.

Do I understand correctly that your account was blocked during KYC verification?

Have you provided the casino with all the necessary identity documents on time and in correct format?

When was the last time you spoke with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

they told me to do kyc and asked some documents even i just uploaded id and then it go back and account blocked

no explanation they just ask my documents in live chat waiting for update from there

identity verification were passed but they still didn't unblock my account

they have nothing to say

Have you accumulated your winnings with or without an active bonus? What types of games did you play?

i have applied bonus on my deposit. it was an sport bonus

Thank you for the fast response.

Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will now be rejected. I’m truly sorry we couldn’t be of more help.

Thank you for your understanding.

Best regards,

Veronika

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