Roby Casino - 플레이어의 출금이 지연됩니다.

The casino is not processing my requested withdrawal. I want to cash out 4,000 Euros. Unfortunately, withdrawals are limited to 500 Euros. I have requested three withdrawals of 500 Euros each. I applied for the first withdrawal on 12.11.2024 and the other two on the following days. So far, none of the withdrawals have been processed, even though support has assured me several times that the money will be credited to my bank account shortly.

I have now been waiting for 7 days for the first 500 Euros. This is simply unacceptable.

Das Casino zahlt mein angefordertes Geld nicht aus. Ich möchte 4000,- Euro auszahlen. Leider sind nur Auszahlungen bis 500,- Euro möglich. Ich habe 3 Auszahlungen a 500,- Euro angewiesen. Die erste Auszahlung habe ich am 12.11.2024 beantragt. Die beiden anderen an den darauf folgenden Tagen. Bis jetzt ist keine Auszahlung erfolgt, obwohl der Support mir schon mehrfach versichert hat, dass mir das Geld in Kürze auf meinem Bankkonto gutgeschrieben wird.

Ich warte jetzt schon 7 Tage auf die Zahlung der ersten 500,- Euro. Das ist einfach nicht mehr akzeptabel.

Dear InaEis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello !

Thank you for your feedback.

I will continue to wait for my payout. The casino does not currently require any verification documents, so this cannot be the reason why the payout is delayed.

If nothing has happened regarding the payment after 14 days, I will contact you again.

Hallo !

Vielen Dank für die Rückmeldung.

Ich werde weiterhin auf meine Auszahlung warten. Dokumente zur Verifizierung werde vom Casino zur Zeit nicht benötigt. Daran kann es also nicht liegen, dass sich die Auszahlung verzögert.

Sollte nach 14 Tagen hinsichtlich der Auszahlung immer noch nichts geschehen sein, werde ich mich nochmals melden.