Roobet Casino - 플레이어의 계정이 폐쇄되었습니다.

I have been using Roobet for more than 4 years, they locked my account without any clear reason, after more than 2 million wager, I tried to contact the live support but they always tell me to send us on our email and I sent them an email but they do not give me a reason for closing my account . I want to know why my account was locked ?I know the rules and conditions of policy very well and I have not violate any of them.

Thanks

Dear mmishoo2,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please provide the exact date when your account was blocked?

Can you confirm that your account verification process was completed in full?

When was the most recent successful withdrawal made from your account?

What were the last games you played at this casino? Did you play slots, live casino games, or make any sports bets?

We hope to resolve this issue for you as quickly as possible. Thank you in advance for your response.

Best regards

Veronika

Could you please provide the exact date when your account was blocked?

Fri 19/07/2024

Can you confirm that your account verification process was completed in full?

yes it's verified

When was the most recent successful withdrawal made from your account?

21/05/2024

What were the last games you played at this casino? Did you play slots, live casino games, or make any sports bets?

Gates of Olympus 1000 , i'm only play slots

Before your account was closed, did you win any money?

Were you playing with a bonus at that time?

Have you received any emails from the casino since your account was blocked? If yes, please forward them to me at veronika.l@casino.guru. Also, please include any other communications and evidence that may be relevant to the investigation of your case.

Hello Veronika

Before your account was closed, did you win any money?

no i didn't

Were you playing with a bonus at that time?

yes

Have you received any emails from the casino since your account was blocked? If yes, please forward them to me at veronika.l@casino.guru. Also, please include any other communications and evidence that may be relevant to the investigation of your case.

done , I sent it to you

Thank you for your email. Can you please confirm that the disputed amount you have included in this complaint was the balance in your casino account at the time it was closed?

Actually, there was no money in my account at the time, but there was money in my roobet affiliate , about $2,500.

Please understand that we can’t penalize the casino for closing your account in case your balance at the time of closure was zero. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

Moreover, I must clarify that we do not solve complaints related to affiliate deals. Our platform solely focuses on mediating issues between players and online casinos. Given that your partnership with the casino involves a legal contract, I would recommend addressing these concerns with legal professionals who specialize in such matters.

This complaint will now be closed. Thank you for your understanding, I am sorry that we could not be of more help on this occasion.

Best regards

Veronika