RoyalGame Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello,

I requested a withdrawal and fulfilled all the verification requirements since this was my first withdrawal.

Supposedly, my withdrawal should have been processed within 3 days. It has now been a week, and the live chat always tells me that there may be further delays. However, they cannot tell me when the withdrawal will be completed.

I need your help.

Hallo,

Ich habe eine Auszahlung beantragt und alle Voraussetzungen der Verfizierung erfüllt, da dies meine erste Auszahlung war.

Angeblich sollte meine Auszahlung dann in 3 Tagen erfolgen. Es ist schon eine Woche her und der live Chat sagt mir immer, dass es noch zu Verzögerung kommen kann. Man kann mir aber nicht sagen, wann die Auszahlung kommt.

Ich brauche eure Hilfe.

Dear Tekodi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please specify the date of the withdrawal request?

Looking forward to hearing from you.

Best regards,

Tomas

Hello Thomas,

1. No, it was just said that I have to be understanding. There are a lot of transactions. As if that was a reason!

2.

3. The date is on the screenshot

Hallo Tomas,

1. Nein es wurde nur gesagt, dass ich Verständnis haben muss. Es gibt viele Transaktionen. Als wenn das eine Begründung wäre!

2.

3. Das Datum steht auf dem Screenshot

Thanks for your reply. Has the casino processed your payout yet?

Yes, it arrived.

Ja ist angekommen.

Dear Tekodi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru