RTbet Casino - 플레이어의 출금이 취소되었습니다.

I made a whitdraw for 800 eur yesterday and today ot waa approved

Them it was canceled contact the live Support but they don't have any answer

Regards

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful withdrawals from this casino?
• Have you passed account verification in the casino?
• Have you contacted casino support regarding the issue? What response have you received?
• Were you able to request a new withdrawal?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino or any other evidence to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Dear Jessica1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru