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They have it rigged. They always win if you do the double your bet on video poker, they almost always get the highest card possible or they will draw a 3 and the player ends up getting a 2 and there are 3 cards that are 2s.

The suit-up blackjack is rigged. If a player is betting the side bet they almost never get suited cards but the very first bet they drop it is always suited. The entire time the player can't get suited the dealer almost always has suited or the dealer gets the Perfect pair to your first card.

I took several screen shots to back up my statements. They are f***ing cheats. Bottom line. No doubts about it.

Dear Chad,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Best regards,

Kristina

I am sorry Chad, but I don't see anything wrong here. This is not enough evidence to claim that games are rigged. If you could provide some better explanation or other evidence, please do so, otherwise, I will be forced to reject this case.

Unfortunately, it is very difficult for us to proceed with this case without supporting evidence, therefore we are forced to reject this case. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.