SG Casino - 플레이어의 탈퇴가 지연되었습니다.

I've been waiting since Tuesday for a withdrawal from this casino, and the status hasn't been updated. I'm starting to worry because it's taking too long, and I'm beginning to lose trust.

I haven't used any bonuses, and no type of verification is required.

I would like the total amount to be credited because your terms state that withdrawals are processed within 1 to 3 days, and I haven't seen any changes. Please help.

Llevo desde el martes esperando un retiro de este casino y no se actualiza el estado y empiezo a preocuparme porque demoran mucho en realizarlo y comienzo a desconfiar.

No he usado ningún bono, no te exigen ningún tipo de verificación.

Me gustaría que se abonara el monto total ya que en sus condiciones estipulan que de 1 a 3 días realizan el ingreso y no he visto ningún cambio ayuda porfavor

Dear Ghanond,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

At first I don't need to verify anything according to them but well I will wait that time frame if I don't get a response I will contact you

En un principio no necesito verificar nada segun ellos pero bueno esperare ese margen de tiempo si no obtengo respuesta me pondre en contacto con vosotros

Ok, the withdrawal has been made successfully, I am closing this post, thank you

Vale el retiro se ha realizado con exito cierro este post gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ghanond, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru